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Thank you for your reply, but as I’ve explained above, the theme is up to date, I’ve cleared the caches, I’ve tried numerous browsers, a PC and a MAC, and I’ve updated and deactivated ALL plugins. This has not solved the problem, please help.
Thanks for the response – unfortunately I’d already tried this, and it didn’t work. Tried it again just to check, but no joy, just sitting there with a spinning circle…close, but no cigar…
Hi Devin
My website’s Enfold section in the back end is saying that I’m running the most up to date version of Enfold? Is that not correct?
Thanks,
Claire
This is what I’m currently using David, but as you can see from the link, it doesn’t appear to be working…
I’ve no idea – I thought you’d done something!! :) Guess it was just one of those things, as I’m not aware that I did anything that could change it…
Hi Devin,
Thanks for the information on the documentation.
Unfortunately the problem with the layerslider is not an issue with the image.
If you log back into the site you can see that I’ve tried replacing the woman image with the exact same image that is on slide one, and the same thing happens.
I’ve also created a layerslider which has the woman image showing first (which works fine), and uses the flower image (that works fine when it’s used on the first slide) on the SECOND slide, and exactly the same thing happens.
The image is not causing the problem, because the image that you’re saying isn’t a problem creates the same reaction on the site, and the image that you’re saying there is a problem with works fine when it’s used on the first slide.
It appears that there is a problem with the layerslider, not the images.
Please advise how to fix this issue ASAP as I’ve been trying to fix this for some time now and none of the solutions I’m being offered are actually fixing the problem.
Thanks.
Hi Devin,
If you’d looked at the image link in the slide you would have seen that all the images on all the slides are selected from the uploads folder, not from any external resources. I’ve even tried uploading the same image again and it still doesn’t work. Obviously just removing the image from the slider isn’t a solution (the whole point is to have the images on the slides with the text).
The images on the 3rd and 4th slide are also from the uploads folder, and neither of those work either.
Can you please provide me with:
1) A solution for this – as I’ve said above I’m getting incredibly frustrated with trying to make the layerslider work, as it is causing me massive delays in launching this site and it is not instilling confidence in Enfold as I have a number of sites I was looking to expand use of Enfold into. Also the fact that sometimes it’s taking a day or more to get a reply from support (when the responses are not actually providing me with answers and solutions, or moving the situation forward) is very frustrating as I’ve been trying to get this working for a week now and none of the responses I’ve had from support have actually solved the problem or moved me any further forward than I was 7 days ago.
2) The link to the documentation requested in my post above.I am desperate for some help in getting what should be quite a simple 4 slide layerslider with only simple images and basic text to work…I dread to think what would happen if I was trying to use more complicated functionality…and this is not encouraging me to attempt it.
Please help! :(
OK, now I’m getting incredibly frustrated :( I’ve now split the groups out into 5 separate slides, but I’m still only getting the first 4 layers showing. Nothing is showing on any of the other slides that I’ve created, even though (again) they are working on the preview. I’ve disabled all of the plugins so it’s not a plugin conflict that’s causing it. Can someone please help me with this because there doesn’t appear to be any reason whatsoever for these slides not to be working. This was one of the main feature I bought Enfold for, and I’m considering extending to another 5 sites, I don’t want to end up having this much of a struggle to get things to work every time… :(
Any one out there want to be my hero and tell me how I can fix this?
Thanks so much,
Claire
Hi Devin,
Thanks for your reply – I’ve tried what you’ve suggested, I’ve actually disabled all the plugins (including woocommerce, just to see if that would make a difference) and tried it again, and the same thing is still happening. I’m confused as to why the functionality exists if it’s not actually supposed to be used, and as to why it works in preview if it doesn’t work on the page. Is it possible to connect with the developer who designed and built it to ask them how it’s supposed to work?
I can’t find the page you refer to above, can you please provide me with a link to the documentation you mention so that I can have a look at it?
Thanks,
Claire
Hi,
Yes, I’m talking about the 600 x 300 slide…the problem is that I wanted to use subsequent slides for other uses, so that doesn’t work for me – I haven’t added those yet as I wanted to get the first slide working first before spending time on the others in case I had to start over. The first 16 layers I want to automatically transition in and out (like a slideshow…as it has been set up and as it shows in the preview), and the other slides I want the user to be able to flick through manually (as they will be showcasing other services I offer) but in their own time (i.e. not automatically transitioning). I don’t believe that I can have the layerslider automatically transitioning for some of the slides and then switching to manual transition for others, or can I?
Also, can you explain why it isn’t working on the page? The layerslider is obviously set up to be able to do what I want because it’s working perfectly on the preview, and I’m just using the functionality that is set up as standard. There doesn’t seem to be a logical reason why I need to split these into different slides in order to get it to show on the page. Can you tell me why it’s not working as it’s set up, when it works in preview?
Thanks,
Claire
Hey Yigit,
Thanks so much for the response. I figured out the first step (by adding a “show until” value, I managed to get the layers to fade out), but I now have another problem. I’ve got 16 layers now beautifully transitioning in and out on the preview, but it’s only showing the first 4 on the actual page. This is the link to the page with the layerslider: http://testing.feminine1st.com/test-home-page/ It’s showing the first Image-text transitions, but there are 3 more panels of image and text which show in the preview, but not on the page. Any help would be very much appreciated!! Thanks so much! :)
