Hi Yigit

Thanks so much. I just unblocked you. It’s a security measure on the hosting platform.
Appreciate your help with this.
All the best.
Corina

Hi Rikard

Thanks, heaps. Yes it only happens in WhatsApp & iMessage (haven’t tested other platforms), when I click on the following link

If I manually add the link to the browser it works.
It also works on WhatsApp Desktop and iMessage on Desktop. Only on Mobile, it doesn’t work.

My client would like to add this link to her WhatsApp status to direct someone directly to the ‘news’ section but it always jumps to ‘Contact’ on mobile.

Thanks. Corina

Thanks Rikard
Imagify helped out.
all the best, corina

Hi Mike

Thanks so much. It works at the top but the last video still has the massive padding? Also, I tried to do this initially via a custom ID assigned to the grid element before writing and asking for help, but it did not overwrite the standard padding on mobile view.

Thanks so much.
Corina

Thanks Yigit, that worked a charm. Appreciate your help.
This can now be closed.
Have a nice day.
All the best, Corina

Awesome. Thanks heaps Nikko.
All the best, Corina

Hey Ismael

Thanks for providing this code, appreciate it. It came a bit too late, as I solved it myself in the meantime respectively rather I had to engage a developer.

Just a quick note on this support ticked and the response of your team. I first of all have to say I have been using Enfold for years and years and in many of my projects and loved it, still do. But the quality and reliability as well as experience of support here has based on my personal experience slowed considerably and lost in reliability over the past year. I don’t know, maybe my enquiries are too silly and not worth looking into. I also know that a lot of time you deliver more than what you have to within your support and that was one of the reason I stuck with Enfold.

But if your support asks for a link that is clearly placed in the private content of my first post, then I am a bit lost. Since this was fairly urgent for me I engaged a developer and paid US$ 600.00 to fix the mobile menu and also the issue of the custom CSS not being applied at the front end.

Now to the custom CSS not being applied and I am hopeful this may help someone else, as I’ve seen this question asked a few times, with no solution. My developer said in the end after digging around for some time it looking at plugins etc, it was ‘switching on / save / switching off / save’ the ‘Delete old CSS / Java Scrip files’ in the performance option.

Again, the above is just my experience and maybe it’s the nature of my questions. But in saying that I’d much rather pay a bit more for a theme to have fast support available if required.

I still love Enfold and I hope you can take it to the next level. It still is a great product and an easy one to use for my customers. But I also need reliable support as I have delivery deadlines.

Thanks heaps,
Corina

Hi Mike

Sorry for my late reply too and thank you so much for your help. Truly appreciate it.
I can see it is now there on my 12″ iPad Pro but for some reason it sits nearly at the top of the screen and does look quite stretched. Any reason why that would be? It should look the same as it does on the computer screen, but resize it according to screen size?

It is a Background Image in a colour section, set to stretch to fit the screen with focus on center/center, but it does not seem to stretch on the iPad screen? and definitely not centred? Also it keeps looping on the iPad but it shouldn’t it’s not set to loop?? Once it stops it should just display the word ‘Akkomplice’, which on the laptop/desktop it does.

Thanks so much.
Corina

• This reply was modified 4 years, 1 month ago by cd2s.

Hey Rikkard
Thanks, this is still happening on iPad. Could someone please look into it?

Thanks heaps.
Corina

Hey Nikko

I am following up with this, as I now have a clean install without hummingbird and it still does not apply the default to first sort category function in the English translation.

— correction it does apply but it takes ages to load the script in the english translation.

install is now on domain below.

Any idea why? Would appreciate help as I am at a loss.
Thanks heaps.
Corina

• This reply was modified 5 years, 1 month ago by cd2s.

Hi Nikko

Thanks for the explanation. But what does this mean? I can’t use the plugin? Is there a fix? Do I need to contact Hummingbird? Does it mean Hummingbird is not compatible with WPML?

Appreciate your help in understanding how to solve this. Thanks so much.
& all the best,
Corina

Hi Victoria
Safari, latest install.
Thank you
Corina

Hi Vinay

You are misunderstanding me. The NN logo, which you now inserted EVERYWHERE should only be on mobile view but not on Desktop or ipad view.

It is now everywhere. The code you provided to me ages ago made this possible. but it stopped working with the last updated.

The NN logo should not be on desktop and iPad on these devices it should display the full logo.

I reverted now to the original full logo.
Thanks, Corina

Hi Rikard

Thanks for the reply. The issue is that it loads the wrong logo. You sent me a code snippet a while ago which displays an alternative logo but it doesn’t seem to work anymore. If you go up in this conversation thread, you can see that I referenced the code and that it is no longer working.

It stopped working with the last Enfold updated.

Thanks so much.
Corina