Viewing 15 posts - 1 through 15 (of 15 total)
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  • #1035462

    Hello Kriesi Team

    One of my customers alerted me that the logo wasn’t loading for her. She is using (not the latest version of) safari. I tested it at my end and it is loading on Safari and Chrome (both latest installs). It is loading the mobile version though in Firefox (also latest install).

    We added the following code a while ago to have a different logo on the mobile version (you helped me with that).

    /* mobile */
    add_filter(‘avf_logo’,’av_change_logo’);
    function av_change_logo($logo)
    {
    if(wp_is_mobile() )
    {
    $logo = “https://nourishedandnurtured.org/wp-content/uploads/2016/10/nn_logo-mark_only.png”;
    }
    return $logo;
    }

    Would appreciate any help. Thanks so much. Everything on the website is up to date. Theme, Plugins etc.

    Thanks so much.
    Corina

    #1035939

    Hey Corina,

    I can’t reproduce the problem on my end on either Safari or Chrome, could you ask you client to clear the cache from the local browser and reload the page?

    Best regards,
    Rikard

    #1036026

    Hi Rikard

    No it is still happening on all browsers (chrome, safari & firefox) but now it’s showing different logos on different pages, even though the header is all the same… which is very weird. I created some screenshots and I tested in all 3 browsers. Also on the iPhone (latest install) it is not showing the logo at all.

    On some pages it shows the mobile logo (NN) and on others the full logo (Nourished + Nurtured). Please refer to the screenshot. Everything on the website is up to date (Enfold, WP, Plugins etc).

    #1037738

    Hi cd2s,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1037900

    Hi Victoria
    Sure, see below. Thanks so much.
    Corina

    #1038188

    Hi Corina,

    I cleared the cache and now it seems that the logo shows up fine, the same on all pages on desktop. Please check.

    Best regards,
    Victoria

    #1038307

    Hi Victoria
    That is very strange. I definitely cleared the cache via the button from Comet Cache up top (right hand side in the black bar) several times. Did you clear it somewhere else?

    Also the mobile logo is not loading since the update. See screenshot below. What do I have to do to load a different logo for mobile since the update? The code I currently use is further up in this conversation.

    Thanks heaps.
    Corina

    #1039523

    Hi,

    Thanks for the screenshot, I get the same results on my end. The logo is there, but it’s very small for some reason and I can’t find the CSS which is causing it. Did you apply any custom CSS to the logo or header area which might be causing the problem?

    Best regards,
    Rikard

    #1039528

    Hi Rikard

    Thanks for the reply. The issue is that it loads the wrong logo. You sent me a code snippet a while ago which displays an alternative logo but it doesn’t seem to work anymore. If you go up in this conversation thread, you can see that I referenced the code and that it is no longer working.

    It stopped working with the last Enfold updated.

    Thanks so much.
    Corina

    #1039699

    Hi,

    I read the conversation and you mention that the circled logo is incorrect.

    The logo I see now is the full name instead of the initial “N” which is circled in your screenshots.

    If you still have any issue, please clarify and be more specific about the changes you need?

    Best regards,
    Vinay

    #1039766

    Hi Vinay

    Thanks so much for looking into it. That is correct. The issue with the NN logo on the website is resolved. BUT the NN logo is the one that is supposed to be showing on mobile view and it is not.

    You guys gave me this code a while ago to load a different logo into mobile view:

    /* mobile */
    add_filter(‘avf_logo’,’av_change_logo’);
    function av_change_logo($logo)
    {
    if(wp_is_mobile() )
    {
    $logo = “https://nourishedandnurtured.org/wp-content/uploads/2016/10/nn_logo-mark_only.png”;
    }
    return $logo;
    }

    But it stopped working with the last enfold update.

    Thanks heaps.
    Corina

    #1040080

    Hi!

    You can remove that code.

    I have updated your logo from Enfold > Theme options > Logo

    Please clear the cache and review your site :)

    Best regards,
    Vinay

    #1040082

    Hi Vinay

    You are misunderstanding me. The NN logo, which you now inserted EVERYWHERE should only be on mobile view but not on Desktop or ipad view.

    It is now everywhere. The code you provided to me ages ago made this possible. but it stopped working with the last updated.

    The NN logo should not be on desktop and iPad on these devices it should display the full logo.

    I reverted now to the original full logo.
    Thanks, Corina

    #1040084

    hmmm reinserting the ‘full logo’ seems to have fixed it. Could you check if on your end on mobile it shows the logo with ‘NN’ only and on desktop it shows the full ‘Nourished + Nurtured’.

    Thanks so much.
    Corina

    #1040768

    Hi Corina,

    The logo shows up on my end on mobile and desktop. Please check.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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