Forum Replies Created
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AuthorPosts
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Hey uniorusa,
I am not sure that I understand all the process and the steps that we have to reproduct the issue.
have you switched homepage to an other page and then u got a 404 error?Best regards,
BasilisFebruary 11, 2019 at 9:33 pm in reply to: Theme conflict with WooCommerce Currency Switcher #1065687Hi,
Please add:
#top .price span {
display: block;
}and let us know if it does work out for you.
Best regards,
BasilisHey akapoun,
Why not your compress the video to a smaller format?
That should save the situation for you and make things work properly.Best regards,
BasilisHey ProSEO,
That is something already discussed previously on our forums – please take a look
https://kriesi.at/support/topic/sticky-footer-6/Best regards,
BasilisFebruary 11, 2019 at 9:24 pm in reply to: 2 bugs known for a long time, but still not fixed? #1065681Hey wzshop,
Yes, our team is working on those bugs, so we appreciate the patience while we work to get those shorted out.
Best regards,
BasilisFebruary 11, 2019 at 9:24 pm in reply to: Performance => Diagnostics => Ensure text remains visible during webfont load #1065680Hey ThiloKiefer,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for letting us know – we appreciate it.
Best regards,
BasilisFebruary 11, 2019 at 9:20 pm in reply to: Spam E-Mails without mandatory fields are being sent via Enfold contact form #1065678Hi,
Have you enabled Captcha? That should help with the Bot messages.
Best regards,
BasilisHi,
How are you using our Theme, without a license? You are not allowed to and we are not replying any more ticket requests.
Best regards,
BasilisHi,
Please change / rename the slug and everything will be fixed.
Best regards,
BasilisFebruary 5, 2019 at 2:06 pm in reply to: Portfolios "grayed out" on tablet and phone RESOLVED #1063181Hey icphillips,
I loaded the page on my iPhone and I couldnt notice something wrong.
What is not working right is the top section with the filtering, but everything else is loading properly.BTW – consider to compress the images the page is really heavy on mobile.
Best regards,
BasilisHi,
Yes, but also the code you provided is only used to reset / remove the existing images.
Best regards,
BasilisHey robaldo,
Where do you add that code?
Please reply and write in English the problem, will be easier for us and faster to help.Best regards,
BasilisHi,
Please install the plugin called ” WordPress Event Tracking ” and then based on the unique id or class of that button
you will be sending events back to the application.Best regards,
BasilisHey KarenBH,
Can you please explain us even with a screeshot, what is exactly ” Halo Burst “?
Best regards,
BasilisHey Demaup,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Thank you for letting us know – we appreciate it
Best regards,
BasilisHey lzevon,
Can u provide backend details?
It cant be solved like that, but you need to cache the page so it does not load like that.Best regards,
BasilisHi,
That does not exist unfortunately right now on our theme.
If you would need such functionality, you can always consider to hire someone to make it for you.Best regards,
BasilisHey waveshaper,
Take a look here
https://github.com/KriesiMedia/enfold-library/tree/master/actions and filters/ALB Elements/Contact Formyou can check there on how to modify the Contact Form hooks.
Best regards,
BasilisFebruary 5, 2019 at 1:26 pm in reply to: Background color changes randomly in Microsoft Edge on pages with color sections #1063164Hey heartbit,
What Edge version are you using? I did just tried and works just fine for me I could see that issue.
Also, are you sure it is not related with your Video Card?Best regards,
BasilisHi,
Have you tried to contact the plugin developer?
Best regards,
BasilisHi,
Yes, we do not have nothing for that.
Best regards,
BasilisFebruary 5, 2019 at 1:18 pm in reply to: Change how button display on mobile for full width easy slider only #1063159Hi,
The code that Vinay provided you works, where is the problem afterwards?
Best regards,
BasilisHi,
I have removed your access for security issues – please create your own ticket.
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisFebruary 3, 2019 at 7:48 pm in reply to: Make search list disappear again on click in input or outside #1062376Hey aerobis,
Please contact the plugin developers for further help – they will be able to provide more assistance.
Best regards,
BasilisHi,
All of our team has a different IP address, can u disable it for now so we can be able to help please?
Best regards,
BasilisHi,
That issue has happen previously to a use with Linkedin and unfortunately the solution is just to wait…
There is no other easier way on that…Best regards,
BasilisHi,
You should try update all the files manually. Should that work?
Best regards,
Basilis -
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