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Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisJanuary 19, 2020 at 10:13 pm in reply to: Hide .av_minimal_header on scrolling when using transparent header #1176134Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey Munford,
Please do check this now, let me know if you need further assistance.
Best regards,
BasilisJanuary 19, 2020 at 10:10 pm in reply to: User Generated Posts – Automatically Formatted for Advanced Layout Editor #1176131Hi,
No, unfortunately, there is not something like this.
Best regards,
BasilisJanuary 19, 2020 at 10:05 pm in reply to: Responsiveness Issue on mobile device on woocommerce my account order page #1176130Hi,
Yes, but to check my account page we also need an account, which you didn’t provided for us.
Best regards,
BasilisHey MediaMix1,
Can u record a video using loom please, I tried to follow those steps and didnt landed somewhere.
Best regards,
BasilisHi,
Can u check the wp-upload folder if it is CHMOD 775, please?
Best regards,
BasilisJanuary 19, 2020 at 9:37 pm in reply to: Google Analytics not tracking after Enfold theme update #1176120Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
We have asked Yigit to look into this to get it shorted out.
Best regards,
BasilisJanuary 17, 2020 at 11:03 pm in reply to: Full Width Easy Slider Caption broke after update … #1175718Hi,
Thank you very much, no worries I will close this topic down.
Best regards,
BasilisHi,
It will be soon, we have fixed this already I just checked out slack :)
Best regards,
BasilisHi,
Ismael must have edited Jordans reply
Best regards,
BasilisJanuary 17, 2020 at 10:43 pm in reply to: Blogbeiträge ändern von Schriftart, -farbe, -größe #1175711Hey susann_maennich,
Not sure the translation at google shows something a bit strange Could you please try it as English?
Best regards,
BasilisJanuary 17, 2020 at 10:42 pm in reply to: Element/Box Colour Section: Colour Background overwrite Colour Background Menu #1175710Hey Chrisi2020,
You have the menu as transparent?
Can we please check your web site?Best regards,
BasilisHey NiKo1975,
Show us the screen that you are using inside google so we can see your settings.
The issue is there and not at our theme :)Best regards,
BasilisHi,
What is your php memory limit? The import is failing after trying it some times.
Best regards,
BasilisJanuary 17, 2020 at 10:33 pm in reply to: Align donate button in the extra elements top bar with social icons on mobile #1175705Hey navindesigns,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey nychng,
When you add the Bullet points u have added a paragraph for the text so it goes below. Please remove the paragraph and the issue will be shorted out.
Best regards,
BasilisHey navindesigns,
The page is not supported to load through iframe, this is why it is not working.
Best regards,
BasilisHi,
We understand ut we need to locate the issue and we are not sure about the compatibility with our web site.
Best regards,
BasilisJanuary 17, 2020 at 10:26 pm in reply to: testimonials text area hyperlinks links not working on mobile phones #1175698Hey Micheal0424,
Are you testing with mobile or you are using the debugger to check the results?
I think that the issue is coming up because of the debugger.Best regards,
BasilisHey Lara,
Please check this post
and let us know if it does help you
Best regards,
BasilisJanuary 17, 2020 at 9:43 pm in reply to: Cookie Consent Message Bar with cookies ON/OFF button #1175681Hi,
There are so many riggt now outside, you can look around to pick any of those.
Best regards,
BasilisJanuary 17, 2020 at 9:42 pm in reply to: Can't edit Link Options, or go to the "Text" tab of a standard post #1175680Hi,
Can you please disable this functionality and provide us a code for us to login?
Best regards,
BasilisHey greenhuman,
Could you please post the question in English for us to be better to review?
Best regards,
BasilisJanuary 17, 2020 at 9:39 pm in reply to: Featured image for Posts: Hide on single entry by default #1175675Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHi,
Thank you for the update :)
Best regards,
BasilisHey diefleischerei,
Which is the video link? how are you embedding the videos?
Best regards,
BasilisHi,
Well as it works for you, we are good for sure ;-)
Best regards,
Basilis -
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