Forum Replies Created
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AuthorPosts
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Hey RSTAC,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
What do you think is a good suggestion for this?
Best regards,
BasilisAugust 11, 2019 at 8:59 pm in reply to: Header shows large white space between nav and main content #1126656Hi,
Thank you!
Best regards,
BasilisAugust 6, 2019 at 10:43 pm in reply to: No order number in subject row, order processing email #1125309Hey butiken_ipsc,
Those are the emails generated from the WooCommerce. You can either edit them from the email tpl folder OR you can install a WooCommerce plugin that customize emails.
Best regards,
BasilisHey kihlbaum,
Have you checked with the WPML team? Have they reported any issue?
Best regards,
BasilisHi,
Thank u for sharing the second one also. Let us give it a further deeper look.
Best regards,
BasilisAugust 6, 2019 at 10:33 pm in reply to: when scrolling down the page ,Masonry will auto Load. #1125304Hi,
Thank you for your understanding, we much appreciate it.
Best regards,
BasilisHey mayamaria,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey photographie-tous-azimuts,
When you load it from your mobile phone, how does it look?
Best regards,
BasilisAugust 6, 2019 at 10:25 pm in reply to: Compatibility between Enfold & WooCommerce Bookings and Appointments plugin #1125297Hi,
I have forward the request back to Yigit!
Best regards,
BasilisHi,
So everything works for you?
Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisAugust 5, 2019 at 8:35 pm in reply to: Ausblenden für bestimmte Geräte funktioniert nicht richtig #1124870Hi,
Posting the question in English, might have a faster reply for you right now.
Best regards,
BasilisHey marketingnr1,
Can we do a small change on some of the text, just to try something?
Best regards,
BasilisHi,
Thank you for the feedback, we will forward it to the developers.
Best regards,
BasilisAugust 5, 2019 at 8:26 pm in reply to: Translate the product filter of the default shop page #1124863Hey tomsaksa,
This is located on WooCommerce and not on our theme. Please check the string there.
Best regards,
BasilisHi,
I think I notice that the problem happen after some Anchor clicks.
Best regards,
BasilisAugust 5, 2019 at 8:20 pm in reply to: Woocommerce Fallback Image showing as broken image on Product Sliders/Mag/Grids #1124857Hi,
This is not an issue from our theme, so we cant clear state what the problem is, Viktoria has provided a simple solution.
Best regards,
BasilisAugust 5, 2019 at 8:20 pm in reply to: Enfold video player fullscreen button from hosted website #1124856Hi,
No, not yet, but we appreciate the patience from your side.
Best regards,
BasilisHi,
Not sure can find the issue what the pugin developer said?
Best regards,
BasilisJuly 31, 2019 at 7:32 pm in reply to: Enfold, Entry slider does not show second page (with Events Calendar) #1123635Hi,
Please delete the .htaccess and try re-generated the file.
Best regards,
BasilisHi!
Allow some time for the follow up :)
Regards,
BasilisHi,
Is this shorted out?
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Please bookmark Enfold Documentation for future reference.
Thank you for using Enfold :)Best regards,
BasilisHey thogro,
Hm, I can see the issue but not on all clicks to be honest – although.
A bit strange on the results it does return as functionality.Best regards,
BasilisHi,
The code Ismael provided would work for all the mansory galleries.
Best regards,
BasilisJuly 30, 2019 at 9:19 pm in reply to: Snippet for removing debug info from source code view does not work anymore #1123307Hey COLORIT,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
BasilisJuly 30, 2019 at 9:18 pm in reply to: GDPR / DSGVO: Cookie Settings auf standardmäßig OPT-IN setzen? #1123306Hi,
Easier to get support in English from any of our Support Agents if you need to describe the problem. We are also just fine if the community can keep helping.
Best regards,
BasilisHi,
can you provide us with FTP details?
Best regards,
BasilisJuly 30, 2019 at 9:13 pm in reply to: after searh my site on google i get access to /enfold/framework/ #1123301Hi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Basilis -
AuthorPosts