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Hi,
You can open the file with a text editor and do any changes you need to do.
If you can not do them your self, consider to hire someone who will help you.Best regards,
BasilisHey eskitaco,
What are your modifications?
That only for the menus?It is hard to remove all of them, it is better you start blank and import the pages content only to get going.
We can not know all the modifications so we can help you remove all of them.Best regards,
BasilisHey socialgastro,
I have assigned the tickdt to our german speaking supported but if you can not wait, write us back in English
Best regards,
BasilisHi,
I checked.
Please try use a simple area and add there the video embed with the iframe let me know if it will load properlyuBest regards,
BasilisHi,
So u fixed it by disabling the smooth scrolling?
Best regards,
BasilisHi,
I am not sure who said that, but if they confirmed that is fine by me :)
Best regards,
BasilisJune 7, 2017 at 11:08 pm in reply to: seconday menu/main menu position allowing for 728×90 ad #805361Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
We have updated the theme already multiple times from then.
Best regards,
BasilisHi,
Have you tried to make the font size of the numbers smaller?
Best regards,
BasilisHi,
If you need to do that, you would need to hire someone help you make it like that.
Please note – google is NOT supporting that, if you do it, you will be penaltise.Thank u
Best regards,
BasilisHi,
Posting multiple times inside the topic, it just brings it last.
Unfortunately we do not know a lot for the plugin.
Please contact the plugin developer.Thank you
Best regards,
BasilisJune 7, 2017 at 10:45 pm in reply to: Google maps working on main language but NOT working on translated pages(WPML) #805348Hi,
Have you followed our documentation properly?
Best regards,
BasilisHi,
Can you change theme and let us know if the uploading works please.
Best regards,
BasilisJune 7, 2017 at 10:25 pm in reply to: *URGENT* Portfolio-item Masonry translations not working #805336Hey JuanjoBarasoain,
That is something wrong with the duplicate or the translation is not done properly.
Can u please contact the WPML team to assist you the best on such issue as it has nothing to do with our theme?Thank you.
Best regards,
BasilisHi,
It might not have any relation with the version of the theme for you, but for us, it is a Support Policy that our clients run on the latest version, so we can be able to assist properly for them.
We do hope you understand and update.
Best regards,
BasilisHi,
I think the easiest, is we modify your category template.
Please create a child theme, move the category file there and give us backend access.Best regards,
BasilisJune 6, 2017 at 10:11 pm in reply to: Tab section not showing content in other tabs other than the first one #804716Hey DROR,
The content is there I checked with debugger.
it can be a language issue, we will have to report on our devs so they can take a look and give us some input.
We appreciate some patienceBest regards,
BasilisHey Guenter,
That is the usual way, most of the themes do work like that to the folders that they allow to be modified ion a child theme,
Best regards,
BasilisHi,
There is not an option to modify them somehow automatic.
They sliders are based on the design you can see, if you need to modify them somehow you will have to build some media queries
to edit them and make them work.Thakn you
Best regards,
BasilisHi,
HOw many variations you have per product?
There is an issue with 5+ if that is the caseBest regards,
BasilisHi,
Seems so!
Many tickets are been left with no reply – maybe even more with not a thank you!
I will leave it open, if at any time user comes backBest regards,
BasilisJune 6, 2017 at 9:47 pm in reply to: Masonry Produktkategorie zeigt mir Produkt-Addon als Produkt an #804699Hey adrianwackernah,
We would appreciate some patience, I have registeed to the ticket our German Speaking supporter.
Thank you
Best regards,
BasilisHi,
Your code has some stuff correct but it is not complete.
You can use Rickard code, under a is_login into your header, which will hide the tab, when the user is loged in and it will show the CSS rules.Best regards,
BasilisHi,
I am afraid no.
You could work the way out with some JS maybe, but for that you would need to consider hire someone to help you.Best regards,
BasilisHi,
Do you have any cache at your web site which is activated?
Best regards,
BasilisJune 5, 2017 at 10:10 pm in reply to: Display anywhere widget is displaying on shop detail pages #804192Hi,
Thank you for contacting us.
Please consider to ask for assistance, from the Plugin developer.
We are not sure why it works like that and contacting them should hep us.Thank you
Best regards,
BasilisHi,
That is a usage of a plugin, something like Product Listing, which you can find in the web.
Let us know if there is anything else we can do.
Best regards,
BasilisHi,
.av-tab-arrow-container:after {
color:
}where color is the corlor your arrow should have.
Best regards,
BasilisHi,
What you need, requires advanced modification
There is no hook to work on that, you will have to take the files load them on child theme and modify them there.That is outside of our support policy, so consider to hire a freelancer who will help you out.
Thank you
Best regards,
BasilisHi,
We have also send the issue to our developers so they can take a look and identify the issue
It is working with other templates I can confirm, so it is something from our side.Best regards,
Basilis -
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