Forum Replies Created
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October 12, 2017 at 9:25 pm in reply to: Can`t open Homepage anymore. other pages can.. Help! #863627
Hi,
Please add FTP details to private area
Thank you
Best regards,
BasilisHey Mariasmail,
That is not an option at Enfold right now.
You can always try something like The Grid or Essential Grid which can help you out.Thank you
Best regards,
BasilisHi,
Pleasr take a look here
https://kriesi.at/support/topic/breadcrumbs-for-custom-post-type/it has all the answers you need.
if you cant play around with the code, please do consider to hire a freelancer who will be able to help you further with it.Best regards,
BasilisOctober 12, 2017 at 9:04 pm in reply to: Advanced Styling font not changing on website (still using Arial) #863621Hi,
You can load more fonts with Custom CSS.
or check the post here
https://kriesi.at/support/topic/new-custom-font/how to load with some code.
let us know if you need further help.
Best regards,
BasilisHi,
Are you using a multilanguage plugin or just lang switching?
Best regards,
BasilisHi,
Thank you very much for letting us know, we do appreciate that a lot!
Best regards,
BasilisHey thatryan,
Please take a look here
https://kriesi.at/support/topic/portfolio-blog-featured-images-cropping/on how to remove the Croping.
Thank you!
Best regards,
BasilisOctober 11, 2017 at 8:13 pm in reply to: Portfolio massonry: placing 'All' category as the last option in the list #863011Hey Siegfried,
Please take a look here
let us know if that will work for you.
Thank yiu
Best regards,
BasilisOctober 11, 2017 at 8:10 pm in reply to: Tabs in colorsection – anchors not working reasonable #863009Hey MarcusJeroch,
I did a view source, but I can not see the #newsletter on it, anywhere,
Can you please re-check that you have added it?Best regards,
BasilisHi,
We are happy you did,
Let us know if there is anything else we can help you out.Best regards,
BasilisOctober 11, 2017 at 8:01 pm in reply to: Failed to load resource: the server responded with a status of 403 (Forbidden) #863003Hi,
I guess as I can see Nikos reply, the issue has been solved.
Best regards,
BasilisOctober 11, 2017 at 7:58 pm in reply to: Grid Row Plus Image with Hotspots – Adding hotspots causing bug #863002Hi,
Yes, that is exactly what described.
Please do let us know if more informations are needed.Best regards,
BasilisOctober 11, 2017 at 7:49 pm in reply to: didn’t send any data. ERR_EMPTY_RESPONSE on brand new install…. no custom.. #862997Hi,
Please be patience till the end of the week most probably and we will have an update
which solves most of the issues that are active.Thank you for your understanding
Best regards,
BasilisOctober 10, 2017 at 8:48 pm in reply to: Customize archives and tags pages and get rid of social share link… #862659Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Please contact your hosting provider.
That is not related to our theme at all.Thank you
Best regards,
BasilisHi,
Happy you could get it solved we are sorry we could not help faster.
Please feel free to let us know if there is anything else we can do for you.Best regards,
BasilisHi,
Sorry but – can you please rephrase
” on the checkout page before i had a checkbox to confirm generales sales consitions. ”
We need to understand what you want to do.
Thank you
Best regards,
BasilisHey Roine,
Sorry – to understand.
You want when the link of the gallery is been clicked, to direct to where? A new page with an image URL?Best regards,
BasilisHi,
have you checked our documentation and you have followed all the steps?
Best regards,
BasilisOctober 10, 2017 at 8:35 pm in reply to: Cannot drag and drop saved template and other major issue #862650Hi,
What you are tyring to do is actually modify and make HTML inside the elements.
That is something WordPress does not allow to be done. The best case scenario is to make a shortcode and then load the shortcode with your HTML
That will save any of the issues.Best regards,
BasilisHi,
Thank god – Kriesi is not ill.
A Baby on the other hand would be more than welcome, right? :D
Before summer kriesi released a big update, with reconstructing all the menu, rebuild all the header with new hooks and filters and created some nice new features like the tabs.There are many new bugs have been worked to be solved, there are a lot of new updates ( yesterday on facebook group, we have announced the new shortcode regarding an audio player ).
We understand that you are eager to see new stuff and we respect that a lot. Kriesi and the rest of the development team are working to push new things every time, but as you have understand we have a good release cycle and mostly a cycle that is as bug-safe as possible.
Yes you are right, the menu is a bug issue but we have provided an alternative really quick for everyone.
I have forward your feedback also to Kriesi, it is always inspirational to have a motivation!
Best regards,
BasilisHi,
Please ask them to disable that.
it is not possible for us to do that so we can provide support.
The easier you do the things, the easier for us to make it happen and support faster.Thank you
Best regards,
BasilisHey hallyupedia,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisOctober 9, 2017 at 9:52 pm in reply to: category sorting in the widget can by changed as random? #862134Hey YongyanLi,
Thank you for contacting us.
That is not an option. You can although create a child theme and modify the file from there.
That would require although someone who does know how to do it, so they can help you out.
Most probably hiring a freelance can help you with that.Best regards,
BasilisHey (Email address hidden if logged out) ,
Generate the shortcode you want to use, and replace the Lees Meer and then you need to make more as
$more = do_shortcode(”);where inside is your shortcode.
Else you can modify what you have now with some CSS so you can convert it to box.Best regards,
BasilisHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
We do know that the AMP of WordPress tea is working properly with Enfold.
There is no reason to add it to our theme, as that is functionality of plugins to be focused on.Best regards,
BasilisHi,
The code has to be added on a template yes, depends on the position you want to place it.
Best regards,
BasilisHi,
Please share backend access also for us so we can take a look
Best regards,
BasilisHey lightmanlight,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
Basilis -
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