Hi,

You can access the .htaccess file through FTP as it is the only way to edit it.
Switching to default theme means to change themes to Tweenty Eighteen so we can test if the issue is from there.

Best regards,
Basilis

Hi,

No it is not, there is just some delay from the server.
Things should be OK right now for you, so we are happy we got it shorted out.

Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

Hi,

Happy it worked

Best regards,
Basilis

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

Hi,

If you use that plugin will it help you solve the problem of the image size?

Best regards,
Basilis

Hey Sebastiaan,

The images are small, so that is why they saw like that!
If your client uses bigger images, they will work properly.

Let us know if that solves the issue

Best regards,
Basilis

Hi,

I did checked on firefox – so that is why it was OK.
Can you try add

av-icon-char { 
color: #fff !important;
}

and lets see if the color goes through?

Thank you

Best regards,
Basilis

Hey Dan,

We are afraid you cant and you would need to purchase a new one, so you can register on our forum as owner and us been able to provide proper support.

Let us know if there is any other question.

Thank you

Best regards,
Basilis

Hi,

We appreciate for letting other users know that also!
It is really helpful to know what has been working!

Best regards,
Basilis

Hey jojoba007,

What is your page URL, can you please provide it over for us?

Thank you

Best regards,
Basilis

Hi,

I have moved the details to the admin.

We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

Best regards,
Basilis

Hi,

Thank you very much for updating us back!
We much appreciate for helping others also…

Best regards,
Basilis

Hi,

I am afraid that we can not do that.
Most of the times, plugin developers who want to make compatibility with our Theme, they do contact us ( as basicly, a plugin should be able to play with no issues with all themes ).

let us know if something else

Best regards,
Basilis

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hi,

The plugin is working BUT your images are uploaded as really small
https://cad031b5.ngrok.io/wp-content/uploads/2018/03/front-200×133.jpg

so they cant be resized properly.
There is the problem.

Best regards,
Basilis