Hi,

Thank you for letting us know we do appreciate it a lot.

Best regards,
Basilis

Hey artbox,

That is a known issue, our development team is working to get it short out as soon as possible.

Best regards,
Basilis

Hi,

Has that last one worked out?

Best regards,
Basilis

Hi,

Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)

Best regards,
Basilis

Hey pixelsaft,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey Denise3108,

Yes, it can be an issue from us, but we do not offer compatibility with a plugin we are afraid.
You would need to consider hire someone who would be able to help you with that.

Best regards,
Basilis

Hi,

We can see an extension like TinyMCE advanced from the Screenshot.
It might not be from a plugin with that name, but an other plugin that adds that functionality.

Best regards,
Basilis

Hi,

We cant do something we are unfortunately.
Please ask your hosting provide to restore with a backup, then create a staging site and work based on that to update.

Best regards,
Basilis

Hey Deanna,

It seems that your hosting provided dint allowed to import the images with an error.
Unfortunately there is not something we can do for that issue.

Best regards,
Basilis

Hey HANZIM,

Please give us a link of your web site, how can I help else? :)

Best regards,
Basilis

Hey aldofigallo,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

Hey Josh,

Can you pleas enable WP_DEBUG so we can see what is happening please?

Best regards,
Basilis

Hi,

@Lukas can you please create a different page, so we can check it out please?

Best regards,
Basilis

Hi,

Thank you!

Best regards,
Basilis

Hey goldengate415,

Thank you very much for sharing.
We will do forward to the rest of the team.

Thank you very much for your time.

Best regards,
Basilis