Forum Replies Created
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AuthorPosts
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May 10, 2018 at 8:30 pm in reply to: woocommerce checkout page pauses during load and breaks payment option #954860
Hi,
Can you please update to 7.2 so we can see if that fixes the problem?
Best regards,
BasilisHi,
Thank you for reporting that.
We are going to review it with our developers so we can be able to check further on the issue and update if needed.I would like to suggest although, if you can update by removing the old Enfold folder and update with a new one.
Try it and let us know if that would fix the problems.
Best regards,
BasilisMay 10, 2018 at 8:26 pm in reply to: CSS for Extra Elements | Phone Number or small info text #954858Hey johnebase,
Can you please disable cache of the web site? We cant target anything on it.
Best regards,
BasilisHi,
And the access for us to see it?
Best regards,
BasilisHey Paul,
I just loaded your web site but I see no separator at all.
Can you please show us where you mean?Best regards,
BasilisHi,
And please let us know if that solution do work for you :)
Best regards,
BasilisHey Martin,
Please disable those plugins of protection so we can login on your web site and we are able to actually help you out.
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
@stedall please create a different ticketPlease both post your web sites so we can try see what issue exists.
Best regards,
BasilisHi,
Yes, the issue is that we have done major updates and to update, you need to follow a structure this time.
To do that, you can always delete all of the files and upload enfold again.
Best regards,
BasilisHi,
Sure, I am closing that one then.
Best regards,
BasilisHi,
Are those images as Gallery?
Can you add a plugin that can open those images only then?Best regards,
BasilisHi,
Yes, they should work.
We are just having a small issue that our developer will get it short out and Viktoria is pointing for some more details.Best regards,
BasilisHi,
I just tried to load your web site again and it was not possible.
Best regards,
BasilisHi,
Are you sure the are not any limits?
Unfortunately we do not offer compatibility with BuddyPress so we cant be sure where the issue is on that.Best regards,
BasilisMay 10, 2018 at 7:53 pm in reply to: Editing ThemeSettings -> Saving didnt work! We have a fresh multi site instal… #954817Hi,
Can you please provide us details for login on WordPress & FTP?
Best regards,
BasilisHi,
We tried on our GitHub and asked our developers, not sure we can find something else as it seems.
Best regards,
BasilisHey JoelGoldstein,
That is a section below the header.
You can create it with ALB and it will be below the header.
Not sure I understand what is not right?Best regards,
BasilisHi,
Np at all, thank u for your understanding.
Best regards,
BasilisHey NiekvdB,
If you add 2 columsn, you can add the image on left and it will look like that.
That is the question, right?Best regards,
BasilisHey alphabeta23,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Not sure, you would need to search for that and if cant find something, maybe consider to hire someone to help you out with that.
Best regards,
BasilisHi,
I have a doubt with one thing.
Not sure if the font family ( because of lang ) is understandable from there.
If you use a different name font, does it work?Best regards,
BasilisMay 10, 2018 at 7:34 pm in reply to: (German) DSGVO – Deutschland, Datenschutz, Google Fonts, Google Maps, YouTube #954792Hi,
We will have an update about that really soon.
No worries.Best regards,
BasilisHey pandaweb,
We are working already on some updates so we can make our theme complacence with GDPR.
Patience is appreciated while we work on that.Best regards,
BasilisHi,
We can be wrong :)
What about is it?Best regards,
BasilisHey!
It was a joke, that is why after I replied
We are working around the clock, most probably would be inside those days.
It will not take a year for us, to fix any bug ever :)
Cheers!
BasilisHi,
Thank you for letting us know.
Best regards,
BasilisMay 9, 2018 at 11:28 pm in reply to: burger menu left and logo centered (if possible another menu on the left #954217Hey Fiachra,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
Basilis -
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