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Hi,
Please post in English your messages, so we can be able to help you a lot further and faster.
Best regards,
BasilisHi,
Yea that is possible.
You can always try revert those edits.Best regards,
BasilisHi,
Can you please check the files you download from themeforest and from there re-upload it please?
Thank you
Best regards,
BasilisMay 29, 2018 at 7:40 pm in reply to: How do you make blog category listings show summary of posts instead of the full #963896Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
Sure that is something we can send over to our development team, so they can work that out.
Best regards,
BasilisHi,
I think that the best solution is such case is to import the fonts and add them as @import to the CSS file.
That would be the best way to do that manually.Best regards,
BasilisMay 29, 2018 at 7:31 pm in reply to: Title in header instead of description on woo commerce category pages #963888Hey ipdgraphics,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey Kyle,
Can you please let us know which codes you tried so we do not do cycles?
Also posting your URL maybe details also could be helpful.Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHi,
Thank you for reporting that.
We will do check on it a little bit more, so we can see what is wrong exactly and will update accordingly.Best regards,
BasilisHey Andrea,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Please create different tickets so we can be able to monitorise, check with details of backend etc please
Best regards,
BasilisHi,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisMay 28, 2018 at 10:05 pm in reply to: Problem with the appearance in contact form on mobile when click in send #963442Hey keep12,
That is a really nice feedback for us to take in consideration to make the form more mobile friendly.
We will do let our developers know and we will update you accordingly.Best regards,
BasilisMay 28, 2018 at 10:04 pm in reply to: Gravity Forms vs. Enfold – cannot edit email notifications #963441Hi,
Thank you for the feedback, we do appreciate it a lot!
Best regards,
BasilisMay 28, 2018 at 9:52 pm in reply to: Enfold 4.4 – problems with "Date" at "wrong place" and "Custom Error 404 Page" #963440Hey Jochen,
Thank you for your kind words, we really appreciate it.
Can you please disable the optimization so we can take a look and try to debug it properly?Best regards,
BasilisMay 25, 2018 at 10:08 pm in reply to: Privacy policy message to comment form doesn't appears #962434Hi,
Please paste the password on details so we can be able to work.
Best regards,
BasilisHi,
Unfortunately although, we do not support so old version of Browsers.
There is no reason at all.
We understand that for your clients, you can always create a simple HTML file if you want to have outargued clients, but that is not good for any business :)Best regards,
BasilisHey crtdude,
Those are the cached files, generated from Enfold for performance, yes.
Best regards,
BasilisMay 25, 2018 at 9:58 pm in reply to: Products section width – Woocommerce with products filter in sidebar #962424Hey redfred,
Please check here
how to change the image sizes from Customizer and let us know if it works.
Best regards,
BasilisMay 25, 2018 at 9:51 pm in reply to: Login-Problem after installing enfold-update and no Message below login forms #962419Hey Susanne,
Can you please provide us a temporary FTP access (via private data field)?
Best regards,
BasilisHey Paul,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid it’s out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
BasilisHey Ralf,
Sure, it is something we can consider for a next update.
Thank u very much for your feedback.Best regards,
BasilisMay 25, 2018 at 9:24 pm in reply to: How can I make the global consent messages in multiple languages? #962408Hi,
Something like that works to display data per language
UsernameNom d’utilizateur
Best regards,
BasilisHey vincemilia,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey barbarawsimon,
That issue is related to the hosting provider and we cant do anything unfortunately, as they have to increase the limit.
Best regards,
Basilis -
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