Forum Replies Created
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AuthorPosts
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June 4, 2018 at 9:12 pm in reply to: Enfold blocks whole functionality in "Cookie & privacy" #966804
Hi,
Yeap, that is a great idea actually to make it work right :)
Best regards,
BasilisJune 4, 2018 at 9:03 pm in reply to: How can I translate the string "Maps were disabled by the visitor on this site." #966799Hi,
You can install a plugin, for example Loco Translate and use it for doing the modifications from there.
Best regards,
BasilisJune 4, 2018 at 9:02 pm in reply to: Cookie Consent Message. Go to the site with Vkontakte, do not close the window #966797Hey Konstantin,
Unfortunately that is something wrong with that browser, not something we can somehow work on it.
Those actually are not browsers, but web views…Best regards,
BasilisHey iedigitaldesign,
Unfortunately it is the element you have used.
A nice suggestion is to hide the logos on desktop and make them as carousel for example at mobile.
That way, you do it to look a little bit betterBest regards,
BasilisHi,
maybe the easiest way to do an overlay, is by editing the image margin and z-index.
That way you can move it on top of a section.Best regards,
BasilisHi,
Can you please delete the theme form FTP and re-upload it from there?
That should work right and fix the problem.Best regards,
BasilisHi,
I am not sure there is a way, because actually we do not want our users to re-install the theme.
Best regards,
BasilisHi,
Thank you for letting us know.
Well that is a ping – pong and I can understand you, but unfortunately not a lot we can do for that.Best regards,
BasilisJune 4, 2018 at 8:32 pm in reply to: Need help – how to position margin of heading according to page width #966779Hey Rshaules,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Ismale just resaved the page, he didnt done anything else on the page. :)
Best regards,
BasilisJune 4, 2018 at 8:30 pm in reply to: Portfolio page styling/format is lost when moving to Enfold 4.4 from Enfold 3.8 #966776Hi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
To know more about enfold features please check – http://kriesi.at/documentation/enfold/
Thank you for using Enfold :)Best regards,
BasilisHey Max,
I just checked it on my iPhone and I couldnt see any of such problem to be honest.
Best regards,
BasilisHey sjwmobile,
You would need to create a custom shortcode at the child theme and we can modify that after.
have you worked on that?Best regards,
BasilisHi,
Thank u for letting us know.
Best regards,
BasilisJune 3, 2018 at 8:40 pm in reply to: Enfold not GDPR compliant – Video with NoCookie from Youtube impossible #966236Hi,
Thank u for letting us know, we have asked our devs again.
Best regards,
BasilisHey Eleina_Shinn,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
Yea we did checke about it.
It seems that you do need to consult with the plugin developers to help you with the CSS code and if not to consider hire someone to help you code the proper CSS view.Let us know if u have any other questions about our theme
Best regards,
BasilisHi,
Nor sure I do understand exactly where you want to place it.
Maybe it is better to send us a screenshot.Best regards,
BasilisJune 3, 2018 at 8:15 pm in reply to: The WC_Cart::get_discounted_price function is deprecated since version 3.2. #966227Hi,
I think that this issue is related to some plugins and not our theme.
Can you try to your installed plugins please?Best regards,
BasilisHi,
It is not False advertisment.
If you read a lot more about it you will learn that if you write on your Privacy Policy, that you are using Youtube and you have youtube links, you are OK with that for your clients.
if they do not want to see those videos they can block them from their browser.Best regards,
BasilisHi,
Please do not post the error everywhere, we are handling the tickets, once is enough.
Best regards,
BasilisJune 3, 2018 at 7:46 pm in reply to: Default Lightbox must be activated for this feature to work #966213Hi,
Try remove it all, so you can see what will happen :)
Best regards,
BasilisHi,
How can I see the debud.log?
Is that only for your server?Best regards,
BasilisJune 3, 2018 at 7:45 pm in reply to: Login-Problem after installing enfold-update and no Message below login forms #966211Hi,
Happy you got it short out.
Let us know if you need anything else.Best regards,
BasilisHi,
I suppose it is something with your installations and where the installation is been hosted.
Best case scenario for you is to contact your hosting provider so they can help you out with the issue.Best regards,
BasilisHi Bartek!
We have provided info to our users for your plugin
for all of our other themes ( and we can for Enfold also, for the stuff that we might not be covering ).
Have you added us to your list for that?Cheers!
BasilisHey websevent_1321,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey Gitte,
No we do not midfy any files at all.
Everything is been registered to your database only! :)Let us know if u have more questions
Best regards,
BasilisHi,
Thank you for letting us know about that! We appreciate it a lot!
Best regards,
BasilisMay 30, 2018 at 9:05 pm in reply to: error message in backend, and checkout tabs are missing. #964499Hey debra15,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
Basilis -
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