Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hi,

Unfortunately no, as that is how Safari is working with the videos and there is not a lot we can do from our side.

Best regards,
Basilis

Hey eKMUch,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey dannhanks,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Basilis

Hi,

Thank you for the feedback. We have reported to the developers so they can review a lot more :)

Best regards,
Basilis

Hi,

Πρέπει να μιλήσεις με το hosting provider και αυτοί θα καθοδηγήσουν.

Best regards,
Basilis

Hi,

The plugins cant re-generate, I checked and the process does not go through.
You do need to check your server for that.

Best regards,
Basilis

Hey Sophie,

Please provide for us a link of your web site.

Best regards,
Basilis

Hi,

Πιο είναι το php limit στης σελίδας; Νομίζω πως η σελίδα είναι μεγάλη για να περάσει μέσα τόσο κείμενο…

Best regards,
Basilis

Hi,

Please take a look here

and let us know if it would help you out

Best regards,
Basilis

Hi,

There is no update. As that would require some modifications we do not have any plans for it right now, as we are focusing to have Enfold work properly with WordPress 5.0 version.

Best regards,
Basilis

Hi,

We are still trying to find out if there is a solution.

Best regards,
Basilis

Hi,

Yes, you can edit the section or change the logo from the settings and change the image of it at any time! :)

Best regards,
Basilis

Hi,

I tried it on mobile and it is 700.

Best regards,
Basilis

Hey Court_2,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis