August 2, 2018 at 11:52 am #992834
Hello Kriesi Team,
I have LayerSlider placed on a few pages of my web. Since two weeks it shows just a blank white space. When I switch to another theme, then I switch back to Enfold Child, all the LayerSliders placed on these pages will show up, but after one or two minutes it shows the blank white space again.
I really don’t know what to do now, since it seems that this is a bug.
Pages with sliders:
In private I’m sending you login, and FTP credentials.
Thanks for helping me out, I really appreciate it.
ThomasAugust 4, 2018 at 1:03 pm #993502August 4, 2018 at 3:48 pm #993519August 5, 2018 at 7:49 am #993623
Please open a new thread and include admin login details in private so that we can have a closer look.
RikardAugust 6, 2018 at 12:08 pm #993895
I hope you’ll have no problem with logging into our site. In next few days I’ll be away from computer, but next Monday I’m gonna take a look back here, in case of questions, that I should answer.
Thanks for you kind help.
ThomasAugust 7, 2018 at 8:47 pm #994562
No worries, let us know when you are back, we hope you enjoy vocations! :)
BasilisAugust 19, 2018 at 1:05 am #998824
I’m back in the business, ready to provide anything for you which can help. Victoria asked if the website is down, I checked it, and it works.
I’m glad for your kind help. Thanks.
ThomasAugust 19, 2018 at 4:57 pm #998966
I need to use VPN to access your website.
Can you disable caching and minification for now?
VictoriaAugust 19, 2018 at 5:13 pm #998978
I have turned off the caching, ad the security plugin too (Wordfence). Are you able to access the page?
ThomasAugust 19, 2018 at 7:49 pm #999053August 20, 2018 at 11:35 am #999304
Yes, it’s working now. Thank you for your help, I really appreciate it. :)
Have a nice day!
ThomasAugust 20, 2018 at 4:55 pm #999494
Glad it is working :)
If you need further assistance please let us know.
VictoriaMarch 5, 2019 at 5:49 pm #1074999
Same issue here slider is a blank page…
I am working on behalf of client
Thanks!March 6, 2019 at 10:01 am #1075418
Please open a new thread and include admin login details in private so that we can have a closer look at your site.
RikardMarch 9, 2019 at 6:16 pm #1076805
It seems to work now… In had other more urgent issues and it made me realize that our hosting was running our site on PHP 5.6 and so I updated to 7… perhaps that was the issue?
Either way, thanks for your assistance!
Also, didn’t you used to include Revolution slider in this theme? We went and bought the plugin because I’m used to working with it and didn’t want to spend time on a learning curve with layer slider… cheersMarch 10, 2019 at 9:21 am #1076945
Great, I’m glad you got it working. The PHP version might have been the reason.
We haven’t used Revolution Slider in the theme, only LayerSlider.
RikardMarch 11, 2019 at 4:11 am #1077192
ok about Rev slider in enfold.. my mistake… 2nd time I use enfold to build a site for a client and love it!
I used Velvet theme for a long time for my own site long ago…. But paying for an extra plugin to cater to my fancy isn’t a big deal anyways :D
thanks!March 12, 2019 at 6:22 am #1077647
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