Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

yes that’s right.

Let us know in a new ticket if you’ve some more questions about our theme.

Best regards,
Andy

Hi,

could you check with your host which php version is running on your server? php version 7.0.6 should run smoothly. If you’re using 7.1 it might cause this issue. Let us know about your results please.

Best regards,
Andy

Hi,

do not overwrite them. Delete them completely. Afterwards install a fresh copy from your themeforest account.

Best regards,
Andy

Hi,

you can marry them for example like this:

@media screen
and (min-device-width: 1200px)
and (max-device-width: 1600px)
and (-webkit-min-device-pixel-ratio: 1) {
.avia-builder-el-9 {
background-position: 67px 100% !important;
background-size: 61% 78% !important;
}
}

Hope this makes things clear for you.

Best regards,
Andy

Hi,

no we can’t, we can just help you to help yourself. If you want a job to be done by someone, then please hire a freelance developer. However, I still think this whole problem is caused by a caching issue. Activate Jetpack plugin again and switch off any caching, before deactivating again. Ask your host if they’re using any caching on your server.

Best regards,
Andy

Hey mcraig77,

simply use a Layout element for it.

Best regards,
Andy

Hey justinwalters,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue. Also deactivate any cloudflare functions.

Best regards,
Andy

Hey hobart,

we need admin access to be able to help you. About which elements are you referring to exactly? please provide us screenshots (imgur.com, dropbox).

Best regards,
Andy

Hi,

this is the CSS for your background image you’re currently using:

html.html_boxed {
background: #111111  url(//cp-lin02.hosting.zimcom.net/~cincinnatihist/wp-content/uploads/2016/12/background.jpg) center center  repeat scroll;
}

Adjust it as needed. Use an !important if needed.

Best regards,
Andy

Hi,

did you try shift+enter?

Best regards,
Andy

Hi,

put this code into your functions.php:

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
	return "debug";
}

Afterwards use this shortcode when editing your page:

[av_submenu which_menu=” menu=’57’ position=’center’ color=’main_color’ sticky=’aviaTBsticky’ mobile=’disabled’]
[av_submenu_item title=’Menu Item 1′ link=” linktarget=’no’ button_style=”]
[av_submenu_item title=’Menu Item 2′ link=” linktarget=’no’ button_style=”]
[/av_submenu]

Best regards,
Andy

Hi,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Andy

Hi,

1.) Please use this code inside Quick CSS field:

img.size-medium.wp-image-315.alignleft {
left: -10px;
}

2.) Use this code:

.avia-button-wrap span.avia_iconbox_title {
font-size: 12px;
}

and adjust as needed.

3.) Use this code inside Quick CSS field:

div#av_section_1 {
display: none;
}

For next time please use different tickets for different questions/issues.

Best regards,
Andy

Hi,

please disable your Cloudflare or any other caching completely, to check if the issue is caused by it.

Best regards,
Andy