Hey!

Kriesi might add it into a future update. Please use a child theme: kriesi.at/documentation/enfold/using-a-child-theme/

Cheers!
Andy

Hey!

does it work for you when activating a default WordPress theme instead? let us know about your results please.

Cheers!
Andy

Hi!

I think we need admin access, to be able to help you further.

Try to deactivate all plugins, to check if one is causing this issue and let us know about your results.

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

Please post admin access here as private reply, so we can assist you further.

Cheers!
Andy

Hey!
WPML already provided a fix for this issue and I can see in your backend that you updated to WPML v3.3.5. Lots of customers told if it fixed this issue. Do you still have it?!
Go into your caching plugin’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times.

Best regards,
Andy

Hey!

we need to see an Enfold site to be able to help. Can you provide us a test link where we can see the issue please?

Try to deactivate all plugins, to check if one is causing this issue and let us know about your results.

Ask WooCommerce support and/or plugin’s author about this issue.

Cheers!
Andy

Hi!

You are using an old version of the theme and WordPress (!), so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.

Cheers!
Andy

Hey Gigi!

there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

Are we allowed to deactivate all your plugins temporarily by ourselves for testing purposes?

Regards,
Andy

Hi Marijana74!

Windows Phone is not officially supported yet, we’re working on this, please be patient.

Cheers!
Andy

Hey!

about which call to action button are you talking about? can you be specific by providing us a link please?

Best regards,
Andy

Hey!

Enfold uses WordPress’ default contact form settings. So if it does not work for you, then I think your server is blocking WordPress’ emails somehow. Try to contact your host about it.

Try to reproduce the issue by using a default WordPress theme and let us know about your results.

We recommend to use Contact Form 7 in your case.

Cheers!
Andy

Hey jaredbraverman!

adjust it’s height for mobile by using this code inside of Quick CSS field:

@media only screen and (max-width: 767px) {
div#accordion_slider_0 {
height: 300px;
}
.aviaccordion.aviaccordion-title-active.av-animation-active {
height: 300px;
}}

Hope this will help!

Best regards,
Andy

Hey!

this is caused because of you testimonial slider, which changes it’s height (because it’s content is changing). You can define a fix height by using this code in Quick CSS field:

.avia-testimonial-wrapper.avia-slider-testimonials.avia-slider-2-testimonials.avia_animate_when_almost_visible.av-large-testimonial-slider.avia_start_animation {
height: 445px;
}

Adjust it as needed.

Cheers!
Andy

glad it’s working for you guys.

@videogame
Can you provide us a link showing the issue please? we need admin access as well. Make sure to deactivate all other plugins but WooCommerce by WooThemes. Make sure to use newest theme, WordPress and plugin versions. Post login details here as private reply.

Cheers!
Andy

Hey!

refuse from bumping into your own thread, as it pushes it behind in our queue and marks it as answered and then we can’t provide a faster reply to you.

Can you try to reproduce this issue somehow by using a default WordPress theme? let us know about your results please.

Regards,
Andy

Hey!

can you guys confirm that the link from kahil offers a solution for you?

Best regards,
Andy