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Hi,
as we can’t provide support for 3rd party plugins, it would be best to talk about this with plugin’s author. But seems that this plugin is not compatible with Enfold and in this case it’s best to search for another lightbox plugin. However, maybe the author has a solution for you.
Best regards,
AndyHi,
I can reproduce the issue on my end, so thanks a lot for making us aware about it. I notify Kriesi about this. Hopefully he can implement a fix for it soon.
Best regards,
AndyMarch 20, 2017 at 6:17 pm in reply to: Page doesn't display html-coded format after restoring previous version #763730Hi,
you’re using an old version of the theme, WordPress and WPML, so please update all three of them. Deactivate all other plugins but WPML to check if one is causing this issue.
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
If that doesn’t help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyMarch 20, 2017 at 6:03 pm in reply to: Problems with Theme-customizer and Media after update to 4.7.3 #763721Hi,
so without https it works fine? Try a plugin like: https://de.wordpress.org/plugins/wp-force-ssl/
Does it work for you with a default WP theme? please let us know about your results.
Best regards,
AndyMarch 20, 2017 at 6:00 pm in reply to: plötzliches Problem (Bug?) mit dem Bildformat bei dem Beitragsbild im Blog Post #763720Hey mslunsky,
sobald du für Blogbeiträge den ALB aktivierst, verlierst du alle WP standard Einstellungen. Durch den ALB bekommst du alle Freiheiten um das Layout zu erstellen, was du willst, musst sie aber auch nutzen.
Gruß,
AndyHi,
kannst du uns bitte einen präzisen Link schicken, wo wir uns deine Tabs und das Problem anschauen können? unter dem Link den du geschickt hast, sehe ich keinerlei Tab Elemente.
Gruß,
AndyHi,
Admin Login funktioniert leider nicht, kannst du das bitte checken?
Eventuell sind einige Theme Dateien korrupt und in diesem Fall müsstest du alle Theme Dateien via FTP komplett löschen und dir hinterher eine frische Enfold Kopie von deinem Themeforest Account besorgen: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Gruß,
AndyHi,
du könntest deine Installation duplizieren und dann auf einen anderen Server nutzen oder gar Localhost einsetzen.
Gruß,
AndyHi,
don’t forget to vote for your feature request. As long as enough people are voting for it, too, Kriesi will consider it. Obviously he can’t consider everything. There are too many people out there, who would like thousands of improvements. Hope you understand that.
Best regards,
AndyHi,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Also provide us admin access, so we can have a deeper look into it.
Best regards,
AndyHi,
if you disable responsiveness, then we can’t do anything more for you. It should be displayed without responsiveness on iPhone as well. Make sure to clear browser cache and check on another apple device, too.
Best regards,
AndyHi,
default login link does not work. Can you check and provide us a precise login link please? also please send us the screenshots as already written in my previous post.
Best regards,
AndyHi,
super, das freut mich! Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe mit dem Theme benötigst. Wir unterstützen dich gerne.
Gruß,
AndyHi,
I checked again your Masonry and now it seems to work fine, as the categories get loaded fine. Can you confirm please?
Best regards,
AndyMarch 20, 2017 at 5:29 pm in reply to: Theme Image wird nicht angezeigt – keine Bilder und kein CSS vorhanden #763701Hey bolegoit,
klingt als sind einige Theme Dateien korrupt und in diesem Fall müsstest du alle Theme Dateien via FTP komplett löschen und dir hinterher eine frische Enfold Kopie von deinem Themeforest Account besorgen: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/
Wenn du immer noch Hilfe benötigen solltest hinterher, dann schick uns bitte Admin Zugang.
Gruß,
AndyHi mulder4301!
bin mir nicht genau sicher was du erreichen willst, aber wir empfehlen bei komplexeren Angelegenheiten immer mit Contact Form 7 Plugin zu arbeiten.
Gruß,
AndyHey Boomeffekt!
ich denke dafür ist ein SEO Plugin wie das von Yoast am Besten geeignet.
Gruß,
AndyHi,
the difference is that on the Kriesi page the elements with the category are already loaded, but in your case they are only loaded when you click on “load more”. Is that correct? if yes, then this is causing it. If this is not correct, then there might be something wrong with your masonry gallery and in this case it’s best to get a fresh installation as there might be some corrupted files. Delete all theme files via FTP completely and then install a fresh copy from your themeofrest account.
Best regards,
AndyHi,
Alright! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
es ist zunächst wichtig, dass du die entsprechenden Tests durchführst. Kreiere dir bei einem standard WP Theme eine neue Seite und checke es dann dort, ob du ähnliche Ergebnisse erhältst oder nicht und sag uns dann hier bescheid.
Gruß,
AndyHey AMseptemeber,
login does not work for me, can you check please? also provide us some screenshots highlighting what you’re talking about (imgur.com, dropbox).
Best regards,
AndyMarch 17, 2017 at 5:10 pm in reply to: Problems with Theme-customizer and Media after update to 4.7.3 #762588Hey internetwarriors,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHey OrangeMoose,
it looks all good to me. Could you already fix it? if not please provide us screenshots of the issue (imgur.com, Drobpox).
Best regards,
AndyHey sandra1307,
use this code:
.main_color .pricing-table>li:nth-child(even) { border-bottom: 1px solid #e1e1e1; } .pricing-table li.empty-table-cell { display: none !important; }
Best regards,
AndyHi,
1.) As far as I can see on the links you’ve provided, you’re already using a white background color for your mega menu. However, here’s the code to change background color:
.header_color .header_bg, .header_color .main_menu ul ul, .header_color .main_menu .menu ul li a, .header_color .pointer_arrow_wrap .pointer_arrow, .header_color .avia_mega_div, .header_color .av-subnav-menu > li ul, .header_color .av-subnav-menu a { background-color: red; }
2.) Try this code, maybe it is what you mean:
div#contentHeader { background-position: 0 164%; }
and adjust 164% as needed.
You also might want to hide this element:
div#bgHeaderRight { background: none; }
Please open different tickets for different questions. Use screenshots to highlight what you mean.
Best regards,
AndyHi,
no idea what you want to achieve to be honest. Can you highlight using screenshots please (imgur.com, Dropbox)? and make sure it the right link where we can exactly see the elements in question.
Best regards,
AndyMarch 17, 2017 at 4:19 pm in reply to: Unusual 'gallery' thumbnail rendering in portfolio post #762565Hey fineart,
Try the following:
1. Install this plugin: https://wordpress.org/plugins/simple-image-sizes/
2. Go to Settings > Media
3. Change the image size in question (increase its width / height).
4. Regenerate the thumbnails by clicking the button at the bottom.Best regards,
AndyHi,
thank you. Would you mind to post this inside of feature request: https://kriesi.at/support/enfold-feature-requests/
You could also use Loco Translate plugin to change it to “früher”.
Best regards,
AndyMarch 17, 2017 at 3:42 pm in reply to: tablet/small computer version doesn´t show content correct #762539Hi,
alright, let us know if we can close this ticket or if you still need help with it.
Best regards,
Andy -
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