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2 issues happening – 1) Kriesi.at IP address was blocked on my web server outbound connections – and 2) Kriesi.at server was blocking by server’s IP address. I changed servers and IP’s and allowed outbound connections to all known kriesi.at IP addresses – and the situation resolved.
No worries. I migrated to a new server and IP that works perfectly. So the issue has resolved. Thanks!
This reply has been marked as private.Last post until I get a response: I apologize for the inconvenience. My hosting provider said they cannot resolve the issue on their side (where the root cause exists). Therefore, my only need at this time is to know any alternate methods to import an entire Demo? Thank you.
Update: (maybe I will resolve before anybody gets to this post)
I just discovered the Tech was looking at code code on my demo – where the images are attempting to pull from a kriesi test server – and if the demo import was successful, those same links would be updated to point to the image files in my site’s folder. So I suspect you can disregard my last private post. Sorry for the confusion on my part and thanks!Sorry for the multiple posts prior to a response. Some additional input from my hosting vendor is pasted in the private content section below regarding attempts to import the Construction Demo.
It appears my web server is unable to fetch the images from your Kriesi.at servers.
When I visit the Image url directly I get the following 500 Error Page:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at (Email address hidden if logged out) to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.One additional thought – are there other IP addresses other than 85.13.149.161 that my server may have to connect to for a demo import?
Nikko, Thanks for taking the extra time to assess my issue. Big mystery. I wish we could identify root cause – in case my issue may be a symptom something the results in future problems. But I can live with this – if it’s just a few images demo images that don’t import – and the theme features work.
I appreciate your efforts and your offer to help upload the images manually – which was exactly the kind of customer support I had hoped to get. Buy let me noodle with it some more this week – and either let it go – and close this thread – or take you up on your offer for help.
I was only hoping to use the demo and images to teach myself how things work though visual inspection of the examples – and also use existing page layouts – where I swap out demo images to customize the site for my use. I suspect I still can add my own images as needed where placeholder code is – to make sure the demo theme feature examples work correctly.
Will follow-up by end of week one way or another.
While we’re resolving this image issue – after I looked deeper into the imported demo site on the Portfolio example pages (a URL posted in Private content) no images appear to be pulled in to that page from the portfolio entry.
I simply need these demos to function correctly so I can understand and predict how the theme features work so I can duplicate them. The images posted in separate portfolio pages are all being pulled from the Kriesi website
re: your recommendation:
1) Repeated import over 12+ times in a row. With each change to configuration. No change.2) Reset WP as needed between changes to configuration
3) Attempted XML import process
4) Sames errors as noted in reply in this thread – with added notifications about files/directories that have already been imported. Mostly “Failed to import Media “ see https://kriesi.at/support/topic/most-demo-images-missing/#post-798497
5) early in debug process I increased php settings on the server – i.e., upload time to 5 min, filesize to 64M, post_max_size to 64M, execution_time to 5 min, input_time to 5 min, memory_limit 256M
6) the host tech support does not see any issues/errors that stand out
Thanks,
THNikko, Thanks for the reply. I am confused and hope we can figure out why my demo imports don’t download some images, and often don’t have coding with images, and point to images served from the Kriesi site. These issues happen for each attempt via the “one-click” Import Demo Import function in the Enfold dashboard – and the manual WP XML import.
Link to Screenshots of code are provided under the Private Content.
On my Enfold 2017 Demo import:
1) no images were downloaded2) On my site, when I inspect the same element example you provided in the screen site – on my site there is NO code pointing to any image.
(See private link to example screenshot 1)3) When I inspect the code elements for the images that ARE displaying on my imported demo, the images were NOT downloaded to my server, plus the code element points to images hosted on Kriesi.
such as http://test.kriesi.at/enfold-2017/wp-content/uploads/sites/24/2015/07/bbpress-ipad.jpg
(See private link to example screenshot 2)Related question – does the demo import actually download and import images – or does it only create links to the images outside of my site to the site where the kriesi demo is hosted?
Attempted the XML import – which failed . The error messages are below
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “”
Failed to import Media “dribbble”
Failed to import Media “enfold”
Failed to import Media “jquery”
Failed to import Media “microlancer”
Failed to import Media “wordpress”
Failed to import “General”: Invalid post type forum
Failed to import Media “”
Failed to import Media “wpml”
Failed to import “Hello World!”: Invalid post type topic
Failed to import “Re: Hello World!”: Invalid post type replyI have a few questions and a comment
Comment 1) My only need is for the images which I can import manually. Is there anywhere I can just download all the images or link to them somewhere?
Question 1) When I do a XML import: Do I also need to Import Theme Settings for a Demo (this one is One Page Portfolio)
* I noticed a moderator on another post re the Enfold 2017 Demo provided the user with download link for both the Import Theme Settings – File (txt) and the current LayerSlider zip file – see https://kriesi.at/support/topic/cant-install-demo-content-of-enfold-2017/#post-796728
* When I did the xml import, then a theme setting import for the Enfold 2017 Demo, the the site loaded – again only with some images.Comment 2) I modified all PHP server settings and WP-Config file settings per other posts and outlined in this post and the link below it
https://kriesi.at/support/topic/enfold-demo-importer-not-working/#post-794986
http://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress* I am checking with the hosting service to see if these settings are allowed on my shared server.
Hey Jordan! I have not attempted the import via FTP – but would be happy to. Where can I get the demo files required for an FTP import?
Hi and thanks for your quick response. Per my original post under the bold heading “Note below configuration and corrective actions attempted”, I already installed the WordPress-Reset plugin and reset the site/db prior to each new attempt to import a demo.
on the site – “hc2…” (see full URL listed in the private content under the prior post) I just completed another reset today and attempted another import of the One Page Portfolio Demo.
As you can see on the site, the main image is missing, as well as the images tiles that should be displayed under the page heading “Recent projects I have designed…” .
I assume they these images are suppose to be included with the demo since the demo lists: “All” under Demo Images Included. Correct?
This same issue occurs when I attempt an import of the Enfold 2017 – after a full reset – Example of missing image URLs are listed under the Private Content post.
thank you! All fixed
I’m afraid the Theme update didn’t work. Thanks for the recommendation Josue. Any other ideas?
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