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    Posts
  • December 11, 2019 at 2:26 pm #1164819
    peterolle
    Errors found:
Instagram return invalid data.

    Any user I try is the same.

    How to fix it?

    Thanks.

    December 12, 2019 at 9:33 pm #1165339
    Basilis

    Hey peterolle,

    Are you on the latest version of our theme?

    Best regards,
    Basilis

    December 12, 2019 at 9:39 pm #1165344
    peterolle

    Yes I am.

    Thanks.

    December 15, 2019 at 1:03 pm #1166043
    Victoria

    Hi peterolle,

    The Instagram issue is fixed in the next version. Can you please remove the widget for now or use a plugin it?

    Enfold – Upcoming fixes

    Best regards,
    Victoria

    December 15, 2019 at 2:21 pm #1166077
    peterolle

    When will that be out?

    Thanks.

    December 17, 2019 at 7:13 pm #1166949
    peterolle

    Can you share the fix?

    December 20, 2019 at 5:26 pm #1168221
    Victoria

    Hi, peterolle,

    Please have a look in private.

    Best regards,
    Victoria

    December 20, 2019 at 6:41 pm #1168258
    peterolle

    Not found.

    Thank you.

    December 20, 2019 at 8:34 pm #1168312
    Victoria

    Hi peterolle,

    Best regards,
    Victoria

    December 20, 2019 at 8:45 pm #1168316
    peterolle

    Thanks, incorrect password.

    December 20, 2019 at 9:15 pm #1168326
    Victoria

    Hi peterolle,

    https://share.getcloudapp.com/nOumDYzl The password is correct, please try a different archive utility.

    Best regards,
    Victoria

    December 20, 2019 at 9:29 pm #1168332
    peterolle

    Thanks. Default macOS does not work.

    Haver a great weekend.

    December 21, 2019 at 7:04 pm #1168488
    Victoria

    Hi peterolle,

    Yeah, it’s not really asking for a password.

    Happy Holidays!

    Best regards,
    Victoria

    December 21, 2019 at 7:50 pm #1168506
    peterolle

    It is, but using default macOS unzip fails. Using another one works.

    Thanks.

    December 24, 2019 at 7:48 pm #1168970
    Victoria

    Hi peterolle,

    Ok, I hope this version will help you solve the issue.

    Happy Holidays!

    Best regards,
    Victoria

    January 6, 2020 at 1:25 pm #1170676
    chaponnel

    I’m having the same problem, can you share the fix for all registered users?

    January 7, 2020 at 6:54 pm #1171129
    Victoria

    Hi chaponnel,

    Please start a separate thread, describe your issue there and give us a link to your website. There you’ll be able to see the private content and we will be able to share the beta version with you.

    Best regards,
    Victoria

    January 13, 2020 at 9:13 pm #1172947
    peterolle

    Hello, I just update to 4.7 and the problem persists.

    How to fix it ?

    Thanks.

    January 14, 2020 at 5:57 pm #1173512
    Victoria

    Hi peterolle,

    Please update to the 4.7.1 and let us know if the issue persists.

    Best regards,
    Victoria

    January 14, 2020 at 6:16 pm #1173531
    peterolle

    Problem persist in 4.7.1.

    How to fix it?

    Thanks.

    January 15, 2020 at 4:53 pm #1174596
    Günter

    Hi,

    Can you please provide us the user id so we can check from our server?

    We do not have an problems with our test is’s we have. So it is hard to locate and fix the problem.

    As far as I know Instagram has limitations for access. It could be that if you are using a shared hoster this IP address could be blocked because of too much traffic.

    Best regards,
    Günter

    January 15, 2020 at 4:54 pm #1174597
    peterolle

    It happens with any user I enter.

    Thanks.

    January 15, 2020 at 5:04 pm #1174604
    Günter

    Hi,

    As said before – we are not able to reproduce the problem with our user id’s. We like to help but we must be able to reproduce the problem.

    Best regards,
    Günter

    January 15, 2020 at 8:53 pm #1174672
    peterolle

    It is a well know problem everybody has. https://kriesi.at/support/topic/instagram-widget-in-enfold-4-7/

    But if you want to test just because of testing, you can try my user.

    Thanks.

    • This reply was modified 4 years, 7 months ago by peterolle.
    January 16, 2020 at 12:16 pm #1174887
    Victoria

    Hi peterolle,

    Best regards,
    Victoria

    January 16, 2020 at 12:21 pm #1174894
    peterolle

    Here is a subdomain test site.

    Please show it to me working there.

    Thanks.

    January 16, 2020 at 4:19 pm #1175079
    Yigit

    Hey,

    Your account works on my local installation as well.

    Could you please share FTP logins as well?

    Cheers!
    Yigit

    January 16, 2020 at 4:20 pm #1175080
    peterolle

    In my local installation it works as well. The problem is that when you go live to a real server, it does not matter it works on local.

    Please share a working example with a live server, NOT local.

    What you need FTP access for ?
    There is just WordPress and Enfold, nothing else. Not a single plugin, nothing extra.

    Thanks.

    January 17, 2020 at 12:02 pm #1175323
    Yigit

    Hi,

    Sure, you can see it in the link i attached in private content field.

    We believe Instagram has restrictions on shared servers so this is not related to the theme or plugins. Since we could not reproduce the issue, we wanted to try to debug on your installation however with further testing i could reproduce the issue on one of my sites as well so FTP logins are no longer necessary.

    We are working on a solution and will update you.

    Cheers!
    Yigit

    January 17, 2020 at 5:21 pm #1175539
    Munford

    I am having the same issue, with the site below. Got a new APi which was validated.
    running 4.5.3

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