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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 28, 2019 at 8:12 pm #1059785
    IETSTEDRUK

    Dear Mr. Mrs.,

    I am trying to change some content on a customers webpage to see all information in text blocks I am trying to change is instantly changed to HTML markup where before was just input via a text/paragraph block. It seems an update of WordPress or Enfold change the whole website buildup.

    Hopefully somebody is able to assist me in finding a solution as this error prevents me from changing the website. Building a new one would be too much work.

    Thank you for your help.
    If I need to add additional information, please let me know.

    Kind regards,
    Rick

    January 29, 2019 at 6:16 am #1059894
    Vinay

    Hey Rick,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Vinay

    January 29, 2019 at 5:56 pm #1060129
    IETSTEDRUK

    Dear Vinay,

    Thank you, it seems to block the update when I try to update via the WordPress backend.
    I receive a download failure because the url is not correct, at least that is what the WordPress updater states.

    I posted the login information in the initial post message.

    Looking forward to hearing your reply,
    Thank you,

    Kind regards,
    Rick

    January 31, 2019 at 9:25 pm #1061210
    Victoria

    Hi Rick,

    Could you please attach some screenshots of the issue?

    Here are some threads to consider:

    problem update 4.5 failed

    Error with updating theme

    Best regards,
    Victoria

    February 4, 2019 at 12:25 pm #1062635
    IETSTEDRUK

    Dear Victoria,

    Thank you for the articles. I used the theme ZIP file update plugin, it worked!
    Thank you.

    Kind regards,
    Rick

    February 5, 2019 at 8:09 am #1063050
    Rikard

    Hi Rick,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 5, 2019 at 9:09 am #1063070
    IETSTEDRUK

    Dear Rikard,

    Thank you for all the help! The topic can be closed. My problem has been resolved.

    Regards,
    Rick

    February 6, 2019 at 7:46 am #1063487
    Rikard

    Hi,

    Great, thanks for letting us know. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

    February 6, 2019 at 7:46 am #1063488
    Rikard

    Forgot to close :D

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Viewing 9 posts - 1 through 9 (of 9 total)
  • The topic ‘All information in blocks changed to HTML’ is closed to new replies.