Viewing 14 posts - 1 through 14 (of 14 total)
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  • June 25, 2019 at 10:53 am #1113195
    IT-Service

    Hello Kriesi-Support,

    I have already contacted you in https://kriesi.at/support/topic/support-needed-4 , but
    now we have paid your additional support and have access to our account in this forum.

    To the suspicion in the old thread above:
    The JS developer has changed the .prepend() to .insertBefore() and now the Cookie-Header is visible.

    However that weren’t the visual bugs we experienced. These are(only in IE):
    1: on all pages
    a)the background of the header menue is not dyed gray when you scroll down
    b)the page headings on the great picture on the top is not visible(but in HTML contained)
    2: on /kontakt the contact form is not visible(but in HTML contained)
    3: on /partnerprogramm the logo slider is not visible

    Our hoster refers to the theme and claims: In IE occurs a nesting error and IE couldn’t handle that:
    <div class=’template-page content av-content-full alpha units’><div class=’post-entry post-entry-type-page post-entry-5583′><div class=’entry-content-wrapper clearfix’></p></div></div></div></div></div>

    We have emptied our caches and are not minimizing js, but if I delete avia-compat-4.5.7.js in my browser, the text is shown.
    Productive site link and staging site(which behaves like prod) link in private content, you got an account on our staging site, caching there is already disabled.

    Do you have any idea how to fix these bugs (bug nr. 2 is the most important to us.)

    With best regards,
    Alexander

    June 26, 2019 at 6:24 am #1113481
    Ismael

    Hey IT,

    Thank you for the update.

    We get the same error when we check the site on IE11 Windows 8.

    Screenshot: https://imgur.com/a/MO8gzOq

    Please ask your developer to fix the empolis.js script.

    Best regards,
    Ismael

    June 26, 2019 at 6:36 pm #1113681
    IT-Service

    Hello Ismael,

    I haven’t seen that our external developer has fixed the Cookie-Header visibility only on prod, so I synced prod completely to stage again to make sure everything is in the same state now. Your account had to be recreated, PW reset to the old (first) one.
    Now the Cookie-Header is also visible there(the button doesn’t work, but that has no absolutely no priority).

    We have no idea yet, why the heading on the pictures and the page text on /kontakt and are not shown.

    Many Thanks,
    Alexander

    June 28, 2019 at 1:03 pm #1114250
    Ismael

    Hi,

    Thank you for the update.

    We found another error in the site, but it’s something we have already fixed in another thread. Here’s it is:

    // https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429

    And another error came out but it’s unspecified, so we have no idea what’s causing it.

    SCRIPT16389: Unspecified error.
File: kontakt, Line: 1, Column: 1

    // https://docs.microsoft.com/en-us/microsoft-edge/devtools-guide/console/error-and-status-codes#javascript-run-time-errors

    Best regards,
    Ismael

    July 8, 2019 at 4:43 pm #1116725
    IT-Service

    Hello Ismael,

    today a new potential customer couldn’t download a flyer with one of our quotations because the button on one of the pictures didn’t show up correctly.
    Although we don’t know if the fix you mentioned repairs our visibility bugs, could we please give it a try and have a theme update before that happens again?

    Regards
    Alexander

    July 9, 2019 at 10:31 am #1116994
    Ismael

    Hi,

    Thank you for the update.

    Are you referring to the download button under the “Herausfinden, was in Ihren Daten steckt und wie Sie zur Industrie 4.0 kommen” section?

    It is displaying properly on my end using Microsoft Edge.

    Best regards,
    Ismael

    July 9, 2019 at 10:43 am #1117004
    IT-Service

    Hello Ismael,

    it’s exacly this button and there are only problems in Internet Explorer.
    How do we proceed now?

    With best regards,
    Alexander

    July 11, 2019 at 3:52 am #1117649
    Ismael

    Hi,

    Thanks for the clarification. We can see that a script is generating an error. Fortunately, we have this error fixed in one of the previous threads.

    Please visit the following thread and follow the instruction to get rid of the error.

    // https://kriesi.at/support/topic/internet-explorer-11-compatability/#post-1109429

    Best regards,
    Ismael

    July 11, 2019 at 4:57 pm #1117848
    IT-Service

    Hello Ismael,

    it’s great, every reported visual bug is fixed!
    Thanks a lot for your support :).

    One last question regarding this topic:
    Will there be an error when the Update will be installed via WordPress because of the manual change in enfold/js/shortcodes.js?

    Kind regards,
    Alexander

    July 12, 2019 at 7:35 am #1117944
    Rikard

    Hi Alexander,

    If you edited the parent theme directly then it will be overwritten on updates yes, but since this will included in the next theme update it shouldn’t matter.

    Best regards,
    Rikard

    July 12, 2019 at 10:39 am #1118016
    IT-Service

    Hello Rikard,

    thank you for your reply, that’s good to hear.

    With best regards,

    Alexander

    July 12, 2019 at 8:12 pm #1118165
    Victoria

    Hi Alexander,

    Do you think we can close this one or do you need more help?

    Best regards,
    Victoria

    July 15, 2019 at 9:32 am #1118712
    IT-Service

    Hello Victoria,

    you have helped me a lot, this issue is solved for me.
    Thank you.

    Best regards,
    Alexander

    July 15, 2019 at 4:24 pm #1118849
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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