Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • June 11, 2019 at 3:47 pm #1109194
    E-A
    Guest

    //First written to your support mail, but there was an auto-response:
    Hello Kriesi-Support,

    we use enfold child and want to buy your additional 6 month support(I remember 42$), our support is expired.
    Unfortunately my colleague will be back in two weeks, so I couldn’t buy it on your webpage.
    Please activate 6 additional month support and send me the invoice.

    At the moment we’re experiencing visual bugs with internet explorer(on all pages). Elements didn’t show up while they are there and visible in HTML. (and it looks like an nesting error regarding your plugin)
    I would gladly make you an account on our staging system where you could have a look.

    Many thanks

    June 12, 2019 at 5:27 am #1109352
    Ismael

    Hey E-A!

    Thank you for using Enfold.

    It seems to be an issue with the empolis.js script, which contains an unsupported JS function. The actual error is generated on line 28:

    bodytag.prepend(div, bodytag.firstChild);

    And this is the error:

    Object doesn't support property or method 'prepend'

    This thread might help.

    // https://stackoverflow.com/questions/48939834/prepend-append-works-in-chrome-and-firefox-but-not-ie11-and-edge/52072825
    // https://developer.mozilla.org/en-US/docs/Web/API/ParentNode/prepend#Browser_compatibility

    Cheers!
    Ismael

    June 14, 2019 at 3:43 pm #1110353
    E-A
    Guest

    Hello Ismael,

    great Job!

    We will contact the js developer of this script if he could rebuild the .js so that it doesn’t use .prepend() to see if that fixes visual problems.

    Thanks a lot!

    E-A

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)
  • The topic ‘support needed’ is closed to new replies.