The thumbnail image are not showing up. What could be the issue?
Thank you for your patience, I don’t see a thumbnail in the page source, please include an admin login in the Private Content area so we can be of more assistance.
Thank you for the update.
We included a fix for this issue in the latest version of the theme. Please upgrade the theme from version 5.5 to version 5.6.
You may need to reselect the video element’s preview/fallback image after the update.