Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 27, 2022 at 10:51 am #1349649
    BenjaminSpeedtsberg

    We have items in several colors and there for we use the Variable product feature in Woocommerce.

    But when we choose one of the possible colors, the image are stock on the first item image.


    April 27, 2022 at 7:07 pm #1349693
    Rikard

    Hey BenjaminSpeedtsberg,

    Could you post a link to where we can see the actual problem please?

    Best regards,
    Rikard

    April 28, 2022 at 8:22 am #1349761
    BenjaminSpeedtsberg

    The problem appears on this product: https://gs-outdoor.dk/ib-laursen-altanpotte-til-ophaeng/

    If I remove the product picture, it works, but then there is no product picture shown in the category page: https://gs-outdoor.dk/ib-laursen/

    April 28, 2022 at 9:14 am #1349772
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.9.2.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    April 28, 2022 at 10:39 am #1349784
    BenjaminSpeedtsberg

    I’ve updated the theme to 4.9.2.2, but it seems like it still don’t work. I posted admin login credentials in private in order for you to take a look. Thank you.

    April 29, 2022 at 9:42 am #1349921
    Rikard

    Hi,

    Thanks for that. I’ve been able to reproduce this problem on a test installation, it looks to be a problem with the theme. I’ve notified our developers about the problem, and I’ll let you know here once they have come up with a solution.

    Best regards,
    Rikard

    May 9, 2022 at 8:58 am #1351004
    Ismael

    Hi!

    Thank you for your patience.

    Looks like you are using the Advance Layout Builder for the product. The variation image switch should work properly when using the classic editor which will load the default product template containing the original product gallery. Please make sure to set the Enfold > Shop Options > Product gallery settings to the second option (Woocommerce 3.0 product gallery).

    Cheers!
    Ismael

    May 9, 2022 at 9:23 am #1351013
    BenjaminSpeedtsberg

    Hi Ismael,

    Thanks, we figured it out.

    May 9, 2022 at 10:42 am #1351029
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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