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  • #1186877

    Melanie

    Hello,
    about 6 years ago an agency build a website for a friend of mine and used Enfold. The website uses the version 3.0.4 of Enfold. Since the website was buildt, it was not really maintained. Now I want to update the whole website, because it uses also old versions of WordPress and PHP. I cannot update both of them without updating Enfold first.
    The problem is that noone knows with what account the version was bought. Is there any possibility to update the theme without knowing the old account? If not is it possible to buy the latest version and install it over the old one?
    Thanks a lot in advance!
    Best regards
    Melanie

    #1187076

    Hey Melanie,

    You will need access to a Themeforest/Envato account in order to downlod the theme, if you don’t have that then I would recommend that you purchase a new license. Otherwise you won’t have access to any type of updates or support.

    The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    #1195123

    Melanie

    Dear Rikard,

    when I update the theme via FTP the site doesn’t show anthing anymore. It is blank, just white background.
    In the backend I get a fatal error, when I look at the live preview.

    Can you tell me, what went wrong?

    Best regards
    Melanie

    #1195157

    Hi,
    Sorry for the late reply, when updating your site please note that you should not try to overwrite your theme directory, this can leave old files behind that can cause errors, you need to delete the old theme directory and then add the new one.
    Once you do this you may still get errors because your PHP version probably still needs to be updated to v7.3 and your WordPress also probably needs to be updated.

    Best regards,
    Mike

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