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  • #1197677

    Hi
    May you kindly assist with updating Enfold ver 3.3.2 to the latest . My hosting provider has update all severs to PHP 7.2 and I am having difficulty updating this version of endfold as well as wordpress.

    #1197815

    Hey Joaodefig,

    If you recently updated enfold theme and get an HTTP 500 error here is what you should do to resolve this issue:

    1. Deactivate all plugins if you are able to access WordPress backend.

    2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.

    Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:

    3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.

    4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.

    5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.

    To increase the WordPress memory limit please access wp-config.php file and add the below line

    define('WP_MEMORY_LIMIT', '256M');
    

    For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    and you can contact your service provider to increase the memory limit.

    If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.

    Best regards,
    Victoria

    #1198005

    Thank you Victoria,I will try this. please be advised that the linked header.php does not work.

    #1198115

    Hi Joaodefig,

    Thank you for letting us know.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Here are the steps to take to update the theme in your case:

    Best regards,
    Victoria

    #1198116

    Hi Joaodefig,

    Thank you for letting us know.

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Here are the steps to take to update the theme in your case:

    Best regards,
    Victoria

    #1198367

    Sure

    #1198371

    The php version has been changed to PHP 5.6 temporarily so we can access wordpress

    #1198625

    Hi Joaodefig,

    The website did not load on my end.

    Please follow these steps to take to update the theme:

    Best regards,
    Victoria

    #1199027
    This reply has been marked as private.
    #1199452

    Hi Joaodefig,

    Please have a look at the following thread:
    https://kriesi.at/support/topic/fatal-error-cant-use-function-return-value-in-write-context-in-2/

    If you need further assistance please let us know.

    Best regards,
    Victoria

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