Unable to update template enfold

Hello again,

Today, I want to (automatically) update the template again via dashboard > update, NOT via ftp. Get error “Enfold – Request for download URL failed.” According to the documentation, it should also be possible without ftp. More often done with your templates in the past.
What is going on, or what to do? Perhaps you can take a look at the site (send credentials).

Regards Tom

• This reply was modified 3 years, 7 months ago by tomcusters.

Hi Ricard,

Thank you for your message.
I assume you mean login Envato, where you can also download the template?
Data is now in private.

Hi Rikard,

Thanks for your reply. I don’t understand what you mean. How do I get a verification code? The email address associated with envato account is (Email address hidden if logged out) .

I also installed the plugin envato market (no effect).

Strange that it doesn’t work. I used exactly the same template for another customer: http://www.maastrichtvooriedereen.nl and I can update there without any problems.

Would you look at it again please.
And let me know how I got that verification code.

Thanks in advance.
Tom

Hi Rikard,
It is completely unclear to me, after a long search, how I can ask that question (support) at themeforest. Can you show me how to do that.

To which email address does that code go, is that the address of the envato account? I just checked everything in email settings at envato account. Maybe that’s why it didn’t reach me. See: https://imgur.com/ZKUjYKj

I’m trying to understand as all of your other sites that I use the updates work fine every time.

Regards Tom

• This reply was modified 3 years, 7 months ago by tomcusters.

I’ll give it a try.
Is that also possible if I download the template again and put it on the server via ftp? Will all settings and extra CSS remain intact?
Thanks.

By the way,
The facebook widget no longer displays Facebook information on all sites I use from enfold, some of which:

https://innvenlo.nl/ (Here I have tried a test, also not visible)

• This reply was modified 3 years, 6 months ago by tomcusters.

Hi Ricard, thanks again.
What is the best way to make a backup. Is the plugin All-in-One WP Migration a good option?
Facebook plugin looks fine now.

Regards Tom

Hello, last question. After that I will renew support.

The mails via email form to (Email address hidden if logged out) do not arrive.
When I use another address (Enter one or more email addresses, separated by commas, to which the emails should be sent) like (Email address hidden if logged out) or (Email address hidden if logged out) , these will arrive. Everything is set up correctly as far as I can see. Is not spam. I also had these problems with https://maastrichtvooriedereen.nl before. I then used another form “Formidable”, which does work.

So how is it possible that Enfold’s own form does not work properly when the same address is used as in settings

Or should I perhaps use a different address in settings (administration e-mail address) and in the contact form (Email address hidden if logged out) ?
Just tried something. I now used email esther.janssen in settings (instead of info). I then used info in the email form. Unfortunately, the mails still do not arrive.

Ps, the site is now online with no “new” for the domain name anymore

• This reply was modified 3 years, 6 months ago by tomcusters.

Thank you for your message.
One last question and then this thread ends.

Code must then be:
function change_cf_from () {
return ” (Email address hidden if logged out) “;
}
add_filter (‘avf_form_from’, ‘change_cf_from’, 10);
———————————–
Or should it be (Email address hidden if logged out)
———————————–
And where exactly should this code be placed in functions.php file.

Thank you so much for everything.
Greetings Tom

• This reply was modified 3 years, 6 months ago by tomcusters.

Thanks for all your support.
Regards Tom