October 12, 2021 at 1:27 am #1324464
We are unable to edit a page or a post. I tried deactivating some plugins but none of it resolves. Below is the error we are getting from the console.
Any help would much be appreciated. Thanks!
CarolineOctober 12, 2021 at 7:12 am #1324496
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardOctober 13, 2021 at 8:03 pm #1324820October 14, 2021 at 5:20 am #1324847October 14, 2021 at 5:55 am #1324849October 14, 2021 at 2:33 pm #1324939
Thanks you. First off, could you try updating the theme to the latest version (188.8.131.52) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
RikardOctober 14, 2021 at 6:18 pm #1324978
I have updated theme issue still exist.
CarolineOctober 15, 2021 at 5:29 am #1325038
Thanks for the update. I tried editing the page in private, but I can’t see any problems there. Is this only happening on specific pages?
RikardOctober 15, 2021 at 3:44 pm #1325143
Running a first edit seems to be no problem but the succeeding actions the issue still exist.
October 16, 2021 at 5:36 am #1325211
- This reply was modified 1 week, 2 days ago by imaginechild.
Thanks for the update. I edited and saved the page in private four times, and I still can’t see any problems on my end. Could you give us more detailed instructions on how to reproduce the problem you are seeing on your end please?
RikardOctober 16, 2021 at 10:09 am #1325224
Thanks for being patient. Try editing this page below. This is post 1400.
/cOctober 17, 2021 at 4:58 am #1325287
Thanks for that. It looks like something is breaking the layout builder on that page, but I’m not sure what exactly. I tried activating debug mode on your installation in order to copy your content to a test page, but adding the code is not working under Appearance->Theme Editor:
Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.
Could you share FTP login details in private with us as well please?
October 18, 2021 at 6:59 pm #1325473October 19, 2021 at 5:24 am #1325509
- This reply was modified 1 week ago by Rikard.
Thanks for that. The details you sent don’t seem to work, could you check and verify please?
RikardOctober 19, 2021 at 2:27 pm #1325578October 19, 2021 at 9:07 pm #1325600October 20, 2021 at 5:36 am #1325663
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