Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • October 12, 2021 at 1:27 am #1324464
    imaginechild

    Hi,

    We are unable to edit a page or a post. I tried deactivating some plugins but none of it resolves. Below is the error we are getting from the console.

    https://prnt.sc/1vrpl7q

    Any help would much be appreciated. Thanks!

    Best Regards,
    Caroline

    October 12, 2021 at 7:12 am #1324496
    Rikard

    Hey imaginechild,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 13, 2021 at 8:03 pm #1324820
    imaginechild
    This reply has been marked as private.
    October 14, 2021 at 5:20 am #1324847
    Rikard

    Hi,

    Thanks for that. Does your site have a URL as well?

    Best regards,
    Rikard

    October 14, 2021 at 5:55 am #1324849
    imaginechild
    This reply has been marked as private.
    October 14, 2021 at 2:33 pm #1324939
    Rikard

    Hi,

    Thanks you. First off, could you try updating the theme to the latest version (4.8.6.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    October 14, 2021 at 6:18 pm #1324978
    imaginechild

    Hi Rikard,

    I have updated theme issue still exist.
    https://prnt.sc/1w4uzqm

    Regards,
    Caroline

    October 15, 2021 at 5:29 am #1325038
    Rikard

    Hi,

    Thanks for the update. I tried editing the page in private, but I can’t see any problems there. Is this only happening on specific pages?

    Best regards,
    Rikard

    October 15, 2021 at 3:44 pm #1325143
    imaginechild

    Hi,

    Running a first edit seems to be no problem but the succeeding actions the issue still exist.

    /c

    • This reply was modified 3 years, 8 months ago by imaginechild.
    October 16, 2021 at 5:36 am #1325211
    Rikard

    Hi,

    Thanks for the update. I edited and saved the page in private four times, and I still can’t see any problems on my end. Could you give us more detailed instructions on how to reproduce the problem you are seeing on your end please?

    Best regards,
    Rikard

    October 16, 2021 at 10:09 am #1325224
    imaginechild

    Hi Rikard,

    Thanks for being patient. Try editing this page below. This is post 1400.

    /c

    October 17, 2021 at 4:58 am #1325287
    Rikard

    Hi,

    Thanks for that. It looks like something is breaking the layout builder on that page, but I’m not sure what exactly. I tried activating debug mode on your installation in order to copy your content to a test page, but adding the code is not working under Appearance->Theme Editor:

    Something went wrong. Your change may not have been saved. Please try again. There is also a chance that you may need to manually fix and upload the file over FTP.

    Could you share FTP login details in private with us as well please?

    https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode

    Best regards,
    Rikard

    • This reply was modified 3 years, 8 months ago by Rikard.
    October 18, 2021 at 6:59 pm #1325473
    imaginechild
    This reply has been marked as private.
    October 19, 2021 at 5:24 am #1325509
    Rikard

    Hi,

    Thanks for that. The details you sent don’t seem to work, could you check and verify please?

    Best regards,
    Rikard

    October 19, 2021 at 2:27 pm #1325578
    imaginechild
    This reply has been marked as private.
    October 19, 2021 at 9:07 pm #1325600
    imaginechild
    This reply has been marked as private.
    October 20, 2021 at 5:36 am #1325663
    Rikard

    Hi,

    Thanks for the update. I tried the FTP details again, but they are still not working for me. Are they working on your end?

    The code you referred to might be causing the problem yes, could you try removing it temporarily to see what happens then?

    Best regards,
    Rikard

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