November 18, 2019 at 4:30 pm #1157912
Dear Enfold Team,
some days ago the timelines (content element) which we have on several pages (also in several languages) of our website disappeared suddenly, and we don’t know why. If checking the back-end it’s still there and we don’t know why it disappeared.
Thanks in advance for your help,
AnnaNovember 19, 2019 at 9:45 am #1158073
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
RikardNovember 19, 2019 at 2:07 pm #1158169
Thank you very much for your fast reply!
I add you our details in the private box beneath. Yesterday evening suddenly another problem appeared:
The custom tabs on all product pages in woocommerce (in all languages) are suddenly listed vertically before they were displayed always horizontally, could you have a look at it, please?
Thank you very much in advance,
AnnaNovember 19, 2019 at 8:04 pm #1158266November 19, 2019 at 8:10 pm #1158268
the English website worked but when clicking at any of the other languages it linked to wrong pages. The site worked correctly this morning and we sent you the access details. In the afternoon the errors started appearing.
I did a rollback to before the last update. Now the languages link correctly but all the pages display in the menu.
Can you please advise how to remove that error?
Also, the timeline icons still don’t show.
November 20, 2019 at 6:18 am #1158366
- This reply was modified 2 weeks, 6 days ago by Yoolia.
Thanks for the update, we haven’t changed anything on your site. If we had then we would have replied to you here.
I had a look at the page you linked to but I can’t see a timeline element on the back- or front-end. Could you post a link to where we can see the problem please?
Also please consider updating the theme to the latest version (18.104.22.168): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
RikardNovember 20, 2019 at 10:39 am #1158417
Thank you for the fast reply. The link, which we put in the first private content box, links to a page where 21 pages are linked, all these linked pages contain timelines which are not displayed although they are in the back-end.
Julia yesterday did the rollback of the website since how she wrote in the afternoon we saw that suddenly when changing from the English homepage page in the language slider to another language, there is a wrong redirect, and it does not link to the corresponding language homepage.
It is still like this, although we did the rollback yesterday night, could you tell us, how we can fix this problem, please?
Thank you in advance,
AnnaNovember 20, 2019 at 2:07 pm #1158478
as the menu continued to display incorrectly, even after the rollback, I updated the theme again. Then as I made the Enfold update, the site broke again – please see link to image attached.
I updated all the other plugins to see if anything improved but the site still looks like that.
I am doing a rollback again, but need an urgent solution to find out what the problem is.
Thank you and kind regards,
JuliaNovember 22, 2019 at 3:20 pm #1159190
Also, try switching to the Classic editor in the theme options and check if the timelines appear.
VictoriaNovember 22, 2019 at 3:43 pm #1159200
thank you for your message.
I wrote to WPML and they fixed the menu, then I updated the Enfold again and the site broke again.
After reading your email, I proceeded to update all the plugins and now the links don’t work again. If you change from the English homepage to German you get linked to this webpage in the shop:
If you click on Spanish instead to the Spanish homepage you get linked to this page:
Also, the French and Italian menus still have errors.
Can you please advise what is causing these errors?
I have to do a rollback now as the website cant stay this way.
JuliaNovember 27, 2019 at 12:50 am #1160498
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