Thrive Architect Not working on Enfold anymore - Support | Kriesi.at

Tagged: enfold, thrive architect

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May 25, 2018 at 9:03 am #961975
LM2012
Participant
Hi,

I have been using Thrive Architect builder on enfold and was able to finish the whole site.
But after I have updated Thrive architect plugin it just stopped working. When you try to edit a page through Thrive Architect, it just loads forever.
All my plugins are updated, Enfold is updated too.

I tried using a different theme to test if its a theme conflict and the Thrive Builder worked on other themes.

Please help check on it.
The site is live.

Thanks and regards.
- This topic was modified 6 years, 5 months ago by LM2012.
May 25, 2018 at 12:16 pm #962055

freelancer444
Participant

Hi,

I have the same topic. Just spoke with Thrive support. They said:

“The most common cause of conflicts is different versions of jQuery loaded directly by one of your plugins or your theme.
WordPress comes with jQuery included in /wp-includes/js/jquery/ and every theme and plugin should load it from there. However, some developers choose to include a different version of jQuery in their products and this might cause issues with ThriveThemes products.”

Perhaps Enfold still loading the old WordPress Jquery library? I don´t use a Child Theme and don´t now how to change things like that. Need advice please.

How can we fix that? Have to fix things because of GDPR.

Thanks also for help.

Best regards,
Nicole

May 28, 2018 at 5:03 am #962924
LM2012
Participant
I tried to inspect through the browser console and these errors showed up.

ReferenceError: avia_framework_globals is not defined[Learn More]
avia_edit_dynamic_templtes.js:20:2

ReferenceError: avia_framework_globals is not defined[Learn More]
avia_dynamic_templates.js:20:2

TypeError: $(…).avia_edit_dynamic_templates is not a function[Learn More]
- This reply was modified 6 years, 5 months ago by LM2012.
May 28, 2018 at 6:48 am #962946

Ismael
Moderator

Hi,

Thank you for using Enfold.

The theme loads the jQuery library with the default wp_enqueue_script(‘jquery’) function so it’s loading the latest version or at least the stable one. Where did you see these errors? Please provide a link to a test post or page.

Best regards,
Ismael

May 28, 2018 at 7:47 am #962953

LM2012
Participant

Hi,

Try to edit the homepage using thrive architect, wait for it to load and the error will show on the console.

Thanks and regards.

May 28, 2018 at 10:23 am #963027

freelancer444
Participant

Hi,

great to hear from you.
The default is when editing ANY page with Thrive Architect.
Here is a picture: https://www.screencast.com/t/yf3125Fr

Thanks for quick help.

Best regards,
Nicole

May 28, 2018 at 2:55 pm #963262

freelancer444
Participant

Hello? Is there anybody who can help here?
Or is there any other support-E-Mail address? I can`t work in WordPress. Since friday I am waiting for support here. Would be very glad for answers and help here. Am I in the wrong place here for Enfold support?

Thanks for further advise.

Best regards,
Nicole

May 29, 2018 at 11:19 am #963585

syynapse
Participant

Hi,
I have the same problems.
“I have been using Thrive Architect builder on ENFOLD and was able to finish the whole site.
But after I have updated Thrive architect plugin it just stopped working. When you try to edit a page through Thrive Architect, it just loads forever.
All my plugins are updated, Enfold is updated too.”

Please let me know …

May 29, 2018 at 11:21 am #963587

syynapse
Participant

I have reply here because I have the same error. Please Help me.

May 29, 2018 at 2:08 pm #963681

freelancer444
Participant

I asked for further help by Thrive Architect because of the missing service here.
They released a new update – now it works again.

Best regards,
Nicole

May 29, 2018 at 2:10 pm #963683

Yigit
Keymaster

Hey,

@freelancer444 thanks for the info!

@lightmerger and @syynapse, could you please try updating plugin as well and report back if issue remains?

Regards,
Yigit

May 29, 2018 at 2:20 pm #963695
syynapse
Participant
Yes @lightmerger and @Yigit
Now work again.
Thanks so much!
But please note that in debug console I note follow error:

sdm_editor_plugin.js?wp-mce-4711-20180425:76 Uncaught ReferenceError: sdm_admin_ajax_url is not defined
at HTMLDocument.<anonymous> (sdm_editor_plugin.js?wp-mce-4711-20180425:76)
at i (jquery.js?ver=1.12.4:2)
at Object.add [as done] (jquery.js?ver=1.12.4:2)
at n.fn.init.n.fn.ready (jquery.js?ver=1.12.4:2)
at a.fn.init.n.fn.init (jquery.js?ver=1.12.4:2)
at new a.fn.init (jquery-migrate.min.js?ver=1.4.1:2)
at n (jquery.js?ver=1.12.4:2)
at sdm_editor_plugin.js?wp-mce-4711-20180425:71
- This reply was modified 6 years, 5 months ago by syynapse.
May 29, 2018 at 2:26 pm #963706

Yigit
Keymaster

Hi!

@syynapse it seems to be related to “Simple Download Monitor” plugin

Cheers!
Yigit

May 29, 2018 at 2:34 pm #963721

syynapse
Participant

Thanks so much.
Have a nice day.

May 29, 2018 at 2:52 pm #963734

Yigit
Keymaster

Hi,

You are welcome! You too!
We will keep the thread open to hear from @lightmerger. Please feel free to start a new thread under Enfold sub forum if you have any other questions or issues :)

Cheers!
Yigit

September 7, 2018 at 9:52 am #1007001
simonac
Participant
I also have a problem with Thrive Architect and Enfold

When i import a Thrive Architect landingpage template from one of my other pages (where i use no enfold),
it will not import the settings / changes for the mobile and tablet view. And it breaks some other small things like backgrounds.

The LP file is in the media director if you want to try. When i change the theme to another than enfold, then it works. Also when the page is already imported.
So it does not have to do with chache or any plugin ( which i checked before)

Would be great if you solve this problem. Because i love to work with both in combination.
Thanks Simon
- This reply was modified 6 years, 2 months ago by simonac.
September 10, 2018 at 10:42 pm #1008095

Basilis
Inactive Moderator

Hi,

Please do consult with the Plugin developers, we do not offer compatibility from our side.

Best regards,
Basilis

September 22, 2018 at 9:16 pm #1013137

JuergenB
Participant

Did you ever resolve this?

Here is a post, and video, illustrating the issue. I posted this on the Thrive support forums. It is NOT related to any 3rd party plugins.

Thrive works fine in the WP2017 theme, but mobile views break in the Enfold theme.

To eliminate the usual talk about 3rd plugin incompatibilities, I have

A brand new WordPress Install
The only plugin installed is Thrive Architect
The only themes intalled are WordPress 2017, and Enfold

September 22, 2018 at 9:43 pm #1013145

Dude
Participant

Hi,
Enfold ships with the advanced layout builder which is deeply integrated into the theme framework and which may conflict with other page builders. There’s (at least) no fix from our side.

Best regards,
Peter

September 22, 2018 at 10:05 pm #1013149

JuergenB
Participant

Right.

So the fact that this worked perfectly well for the last 3 years and is now broken is no concern for you? And customers (like me) who have built multiple sites this way are now stuck.

BTW, I’ve continued to test this with 12 other themes I have access to. No problems for any of them. I guess there is a lesson in there somewhere for me …

Dude, I’ve loved the Enfold theme over the years. But I’ve also had to rely on Thrive and the ability to design landing pages with it.

And I just wished that for popular combinations like this there was less finger pointing and an effort on both the Enfold and Thrive side to communicate and resolve such issues.

September 22, 2018 at 10:48 pm #1013155
Dude
Participant
Hi,
I can understand your frustration but I do not consider this a popular combination. Popular plugins (which we support) are WooCommerce, BBPress, Yoast SEO, etc. If I search our Enfold forum with over 686,340 posts I get less then 50 relevant posts, around 20 of them are part of this thread. All page builders (Enfold’s ALB or Thrive Architect Builder) are very complex, hard to debug and even harder to debug if you’re not familiar with the code. It’s a question of time and resources on both sides and I do not consider this as finger pointing – the question is where to set the priority.

That said – when I find some spare time I’ll contact the plugin developers and ask them to send me a copy (we can send them a copy of Enfold too btw). Maybe I’m lucky and can find the culprit.

One possible reason I can think of could be a missing media script – this script is deactivated by default since Enfold 4.4.x (to increase the loading performance). You can activate it again by adding this code to your child theme functions.php:
```
add_filter( 'avf_enqueue_wp_mediaelement', 'avia_always_load_mediaelement', 10, 2);
function avia_always_load_mediaelement($condition, $options)
{
	$condition = true;
	return $condition;
}
```
You also need to modify the functions.php file of the parent theme – this customization won’t be necessary with the next theme update. Open up enfold/functions.php and replace:
```
$condition  = !( isset($options['disable_mediaelement']) && $options['disable_mediaelement'] == "disable_mediaelement" ) && av_video_assets_required();
```
with
```
$condition  = !( isset($options['disable_mediaelement']) && $options['disable_mediaelement'] == "disable_mediaelement" ) && av_video_assets_required();
		$condition = apply_filters( 'avf_enqueue_wp_mediaelement', $condition, $options );
```
Best regards,
Peter
September 23, 2018 at 4:59 am #1013206

JuergenB
Participant

This reply has been marked as private.

September 23, 2018 at 10:58 am #1013273

simonac
Participant

I would love to see a solution here, too!

Thanks

September 24, 2018 at 3:27 am #1013445

JuergenB
Participant

Here is what the Thrive developers have found after investigating:

Kurt wrote:

Hello Juergen,

Thank you for your patience.

Our developers investigated this issue and it seems that the issue is a
style-sheet that comes from the theme. Here’s the style and the elements being
targetted: https://cl.ly/828d75e78405

The style-sheet brings among many things a min-width to the HTML tag. Having
this results in a non-responsive page.

Here when you try to block the request from that style-sheet in Chrome
Developer tools ( https://cl.ly/fca46fd0b21b ) and when this is loaded (without
the themes CSS) the page becomes mobile responsive again:

We’d recommend that you get in touch with your theme developer and have them
fix the issue and this should work. This is a 3rd party application so we
can’t help further here, it’s just outside of our support scope.

Peter, could you comment on workarounds or ways to fix?

September 25, 2018 at 9:20 am #1014063
Dude
Participant
Hi,

I added this code to the quick css field:
```
html.js_active{  min-width: auto; }
```
Please check if it fixes the issue on your end too.

Best regards,
Peter
September 25, 2018 at 12:16 pm #1014159

simonac
Participant

Hi,
this is not working on my end.
Cleared all caches.
Regards simon

September 25, 2018 at 6:40 pm #1014371

Dude
Participant

Hi,

Please create me an admin account and post a link to the architect page – I’ll check why the code doesn’t work for you.

Best regards,
Peter

September 26, 2018 at 8:56 am #1014586

simonac
Participant

Hi Dude,

i tried the the code with important and now it works!

html.js_active { min-width: auto!important; }

Thanks.

September 26, 2018 at 9:11 am #1014595

Dude
Participant

Hi,

Great, glad it works now :)

Best regards,
Peter

September 26, 2018 at 9:12 pm #1014993

JuergenB
Participant

Hi Peter, Thanks from my end as well. I can confirm this is working.
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