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  • #978930

    Hi there dear fellow enfold users,

    I have 2 problems on my WP website with the enfold theme installed that I can’t seem to solve. I’ve been breaking my head over it, but I’ll need some expert advice on how to solve these issues.

    First: When costumers send me a mail through the contact form widget, I don’t reveive them in my mailbox. I already changed mailadres, I tried other mail box plugins, but the mails don’t come through. So the problem is either coming from WP itself (I also posted a thread there) or from Enfold. I’m not a programmer, nor a website expert, so please keep it simple :D.

    Second: I have a SEO plugin installed. With any SEO plugin (Yoast SEO, All in one SEO,…), whenever I activate an SEO plugin, the editor of the pages/posts keeps loading. So I can’t edit pages or post when I have an SEO plugin activated. When I deactivate the SEO plugin, The posts/pages load just fine and I can edit them through the editor.

    I will be so glad if someone can tell me what the problem is as I’m currently losing a ton of costumers, especially with the mailing problem, so thanks in advance for the gentle person to help me fix this issue.

    Best regard,
    Jaryd

    #978933

    Hi Jaryd,

    Thanks for contacting us!

    1- Have you referred to this post – https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails- ? If not, please do so :)

    2- Could you please double check if you are using the latest version of the theme (currently 4.4.1 – https://kriesi.at/documentation/enfold/how-to-install-enfold ) and the plugins? If you are, please post temporary admin logins here privately so we can look into it.

    Regards,
    Yigit

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