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Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 28, 2018 at 8:20 pm #1027325
    Nu-Vision

    Dear Supportteam,

    I recently noticed an error on my website (link in private content): the impressum/datenschutz links in the footer don´t work anymore. Must be because of some update, since I am certain they worked a few month ago.

    First thing I tried was to update the theme, that didn´t work though (screenshot). I am hoping the update fixes the broken links, because i cant find the origin of the error.

    Can you tell me why the update is not working, or at least why the links are broken?
    Login Data is attached too in case you want to see by yourself, you are welcome to make changed.

    Thank you very much and best regards,
    Jan

    October 29, 2018 at 1:29 pm #1027525
    Victoria

    Hey Nu-Vision,

    Please refer to these links for the update issue

    problem update 4.5 failed

    Error with updating theme

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 8, 2018 at 11:41 am #1031174
    Nu-Vision

    Dear Victoria,

    I updated the php to 7.2 and I also updated the enfold theme via ftp.
    Problem remains, the pages impressum and datenschutz are not reachable. “Error 404”

    You can reconstruct by just scrolling to the footer or sockel and clicking on the links.
    What could be a solution here?

    Best regards,
    Jan

    November 9, 2018 at 6:18 am #1031546
    Rikard

    Hi Jan,

    Thanks for the update. I think the problem is cache related since the links seem to be working fine when logged into WordPress. Could you try clearing the cache from your caching plugin and leave it deactivated to see if that helps? When to not use a caching plugin.

    Best regards,
    Rikard

    November 9, 2018 at 11:34 am #1031613
    Nu-Vision

    That did the trick, totally forgot about FastestCache! Thank you Rikard!

    November 10, 2018 at 8:34 am #1031934
    Rikard

    Hi,

    Great, glad you got it working :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    November 10, 2018 at 9:03 pm #1032096
    Nu-Vision

    You can close it thank you!

    November 11, 2018 at 9:06 am #1032180
    Rikard

    Hi,

    Thanks for letting us know. I’ll close this for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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