Theme update from 4.4.1 to latest version / Child theme

Hey karinkropik,
You can use our official Child Theme and install it into your WordPress. So this is free and should take you only a couple of minutes. But if your current theme has any customizations such as code added to any files then this could take a little while to move to the child theme, but if the only customizations are in the theme settings then there would be nothing extra to do.
Please read all of the steps in our Child Theme documentation and download a backup of your theme settings file before installing the child theme at Enfold Theme Options ▸ Import/Export ▸ Export Theme Settings File.
If you didn’t customize any of the theme files and would like help installing the child theme, please include an admin login in the Private Content area so we can help.

Best regards,
Mike

Hi,
Thanks for the login, I see that you already have a child theme named Kropik Child and it is the active theme, so you don’t need to add a child theme and basically should just update the parent theme, Enfold, but I see that your Enfold directory has been renamed to Kropik but I’m not sure if the stylesheet has been renamed because your file manager doesn’t let me download, view, or edit files.
Do you have any other FTP access? Does your web host offer full site backup so if you have any issues updating you can roll back to the current version?
I see that you have two Enfold parent themes installed, so one should be removed and the other updated.
With the proper access you site should be easy to update and take no more that a half an hour and you should make a full backup first, but I would not expect to see any issues.
You stated that you asked a developer to do this for you, did they quote you a reasonable fee and do you feel that they know what they are doing?

Best regards,
Mike

Hi,
Glad to hear that your host backs up the database and files each day. I was able to view the style.css file and see that it has not been changed, only the theme directory name.
I see that you have some plugins that I don’t have experience with, so I’m not sure what to expect from them when updating, but updating the theme should be straight forward, I would recommend asking your webhost if they offer a one-click staging site option, if they do then try creating a staging site and then update the parent theme via FTP on the staging site and then check, if you see no errors then update the main theme, if you don’t have a staging site option, then update the parent theme via FTP and check, if you have any errors then use the backup files & database to restore.
Please note that when you update via FTP don’t try to overwrite the theme files in the /Kropik/ directory, as this will leave old unused files behind and cause errors, instead delete the directory /Kropik/ via FTP and then upload the /enfold/ directory from the theme zip file and then rename the /enfold/ directory to /Kropik/ as it is now.
If you prefur to pay someone 50 USD, that sounds fair, but not much more than that.

Best regards,
Mike

Hi,
Please create a staging site and provide FTP access and an admin login to it and upload your theme zip file to either your site or DropBox that we can use to update your site and I will update your staging site, after you test and examine it and find it working correctly I will update your live site.

Best regards,
Mike

Hi,
On the page https://filemanager.lima-city.de/ there is a message that says looking find your FTP password on lima-city in the administration under Webspace > FTP access and it is a link, try looking there.

Please link to your theme zip that you just purchased for me to use, try uploading to to your staging site media library without activating it, or to DropBox, etc, my version of the theme is a support version and not a retail version like yours.
and by Admin Login I mean a login to the staging site, although it is probably the same as the one you posted above for the live site, I just wanted to ensure that I can login to both sites :)

Best regards,
Mike

Hi,
Ok the staging site has been updated, please clear your browser cache and check.

Best regards,
Mike

Hi,
Glad to hear, I will update your live site then.
You are using the old Envato API which has been deprecated, you will need to create a new Envato Token and add it to the valid Envato private token field after I update your site.

Best regards,
Mike

Hi,
I set the caption size for you on the DE version and cleared your cache plugin
WPML can be tricky because you need to ensure that you are making the changes in both languages and then clear the plugin cache to see the changes.
Unless there is anything else we can assist with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike