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  • September 23, 2020 at 2:25 pm #1247879
    Dzammit

    Hi Enfold team,

    I’m trying to edit my website’s socket. Unfortunately that can only be accessed by going to Enfold > Theme Options, though for some reason I’m not allowed to visit that section. Once I click on the Theme Options and pick a setting, it only redirects me main Theme Options secton.

    I would update my Enfold, however the last time I did so a lot of my content broke or changed to the point where I had to revert my entire website back, so I doubt that will be a sufficient fix.

    Any guidance would be greatly appreciated.

    Kind Regards,
    Daniel

    September 23, 2020 at 6:12 pm #1247939
    JoelGoldstein

    I’m having this issue as well.

    September 23, 2020 at 7:11 pm #1247957
    Victoria

    Hi Dzammit,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    @joelgoldstein Please start a separate thread, describe your issue there, and give us a link to your website.

    Can you try to install and activate this plugin: https://wordpress.org/plugins/enable-jquery-migrate-helper/
    Wordpress 5.5 has made a major change which includes the removal of jQuery migrate plugin which is used by many plugins and themes, including the Enfold theme, with this plugin jQuery migrate is plugged in back to the site and most likely would fix that issue. This incompatibility issue was fixed beginning with Enfold 4.7.6.2 so we suggest to update to the latest version of Enfold so you can deactivate and remove this plugin unless some plugins haven’t updated yet for WP 5.5.
    If installing the plugin didn’t help, you can use this plugin https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/ and do the following steps (it also works for plugins):

    Make sure this plugin is installed and activated.
    Download zip file of your theme’s most recent version.
    Log in to WordPress as and Admin and go to Appearance > Themes.
    Click on the ADD NEW button.
    Click on the UPLOAD THEME button.
    Click BROWSE and choose your zip file you downloaded.
    Click the INSTALL NOW button.
    If it fails for some reason, you can do manual updating via FTP: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp (I would suggest via cPanel since FTP is slow)
    Let us know if it helps.

    Best regards,
    Victoria

    • This reply was modified 3 years, 7 months ago by Victoria.
    September 23, 2020 at 7:31 pm #1247970
    JoelGoldstein

    Thank you, the plugin returned this:

    September 23, 2020 at 7:52 pm #1247985
    Victoria

    Hi JoelGoldstein,

    Which version of Enfold are you running?

    Best regards,
    Victoria

    September 23, 2020 at 8:00 pm #1247992
    JoelGoldstein

    No Updates available. You are running the latest version! (4.7.6.3)

    September 23, 2020 at 8:21 pm #1247996
    kenfreek

    Installing the jquery migrate helper plugin fixed the issue for us. However, when selecting Theme Options, we get a selection of warnings. Hopefully nothing to worry about. We’re running Enfold 4.5.6. The dashboard has no option to update to a more recent version at this time.

    September 24, 2020 at 5:47 am #1248032
    assennato

    Same Issue.

    Wordpress updated to 5.5.1 and the last version

    September 24, 2020 at 7:46 am #1248058
    Rikard

    Hi JoelGoldstein and assennato,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 24, 2020 at 7:47 am #1248059
    Rikard

    Hi kenfreek,

    Could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If you need help with updating then please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 24, 2020 at 3:04 pm #1248178
    JoelGoldstein

    attached

    September 25, 2020 at 11:51 am #1248391
    Rikard

    Hi JoelGoldstein,

    Thanks for that. The theme options are showing fine on my end though, could you try using a different browser or an incognito/private window in your current browser please?

    Best regards,
    Rikard

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