Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1247187

    Hi,
    The theme options are not displayed and I can´t update the new version theme.

    thank you very much.
    best regards

    • This topic was modified 1 month ago by  OnVisible.
    #1247260

    Hey OnVisible,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1247636

    Hi Rikard,

    I post the temporary wordpress admin login and Url in the private content section.

    Thanks
    Best regards.

    #1247773

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1247940

    It seems that the theme on there is still 4.5

    #1248128

    Hi Rikard,

    Now I can update the theme, but the theme options still not displayed

    Best Regards.

    #1248324

    Hi OnVisible,

    Thanks for the update. They are displaying fine on my end now, please try using a different browser, or an incognito/private window to see if that helps.

    Best regards,
    Rikard

    #1248369

    Hi Rikard,

    Yes, they are displaying now!! Thank you very much.

    The same happens to this other sites (I post the details in private content)

    #1248582

    Hi OnVisible,

    You need to update those sites to the latest version of the theme (4.7.6.3) as well, please refer to the documentation I posted earlier in this thread.

    Best regards,
    Rikard

    #1253522

    Hi Rikard!

    Thank you very much. It work perfectly.

    Best regards.

    #1253673

    Hi OnVisible,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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