Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 20, 2020 at 8:57 pm #1247187
    OnVisible

    Hi,
    The theme options are not displayed and I can´t update the new version theme.

    thank you very much.
    best regards

    • This topic was modified 4 years, 2 months ago by OnVisible.
    September 21, 2020 at 6:11 am #1247260
    Rikard

    Hey OnVisible,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 22, 2020 at 3:10 pm #1247636
    OnVisible

    Hi Rikard,

    I post the temporary wordpress admin login and Url in the private content section.

    Thanks
    Best regards.

    September 23, 2020 at 7:09 am #1247773
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.6.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 23, 2020 at 6:16 pm #1247940
    JoelGoldstein

    It seems that the theme on there is still 4.5

    September 24, 2020 at 12:43 pm #1248128
    OnVisible

    Hi Rikard,

    Now I can update the theme, but the theme options still not displayed

    Best Regards.

    September 25, 2020 at 6:43 am #1248324
    Rikard

    Hi OnVisible,

    Thanks for the update. They are displaying fine on my end now, please try using a different browser, or an incognito/private window to see if that helps.

    Best regards,
    Rikard

    September 25, 2020 at 10:54 am #1248369
    OnVisible

    Hi Rikard,

    Yes, they are displaying now!! Thank you very much.

    The same happens to this other sites (I post the details in private content)

    September 26, 2020 at 8:33 am #1248582
    Rikard

    Hi OnVisible,

    You need to update those sites to the latest version of the theme (4.7.6.3) as well, please refer to the documentation I posted earlier in this thread.

    Best regards,
    Rikard

    October 17, 2020 at 6:47 pm #1253522
    OnVisible

    Hi Rikard!

    Thank you very much. It work perfectly.

    Best regards.

    October 18, 2020 at 7:20 pm #1253673
    Victoria

    Hi OnVisible,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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