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Posts
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Good Afternoon,
We updated all the settings on our contact form to test them using my email address and my boss’s email address, and I sent a test through, but none of us received anything. Is this because this is a staging site? I’ll leave the URL in the private content area section.
Thank you for your help. We are wanting to complete and publish this site by the end of the week.
Best,
Charissa (profile name defaulted to my boss, but I am the one who uses this)Hey Charissa,
Did you make sure that your WordPress installation is able to send emails? You can do that by requesting a new password for example. If that doesn’t help then please try following this: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-. Also make sure that you check the spam folder in case the emails should be in there.
Best regards,
RikardGood Morning, It is able to send emails.
Here is an additional question I posted two days ago and haven’t received an answer to.
Good Afternoon,
Hoping for prompt feedback as we’re looking to take this site live within the next day or two.1. Is there a way to make the Phone Number form field optional, without an asterisk next to it? I didn’t see this option on the back end. If you can help, I will need pretty detailed instructions if there is code I need to add. I am not familiar with this theme at all (I’m used to themes that use WPBakery).
2. When we test the Contact Form, I am not getting a message to my email at all. I am getting a response to my test email address with a copy of my message and that it was received, and I receive the reply if I respond to this test message, but I’m not actually receiving anything to the input email addresses (separated by commas) from the message section of the form with the message that anyone fills out on the site. Is there a way I can send you a screenshot? There’s no place to upload one.
I’ll try to copy/paste the text since there’s no place for me to leave a screenshot, but I’ll put it in the private content below since it has our email addresses.
I would greatly appreciate a response with detailed instructions, where applicable. Again, I’m not familiar with this theme, so I really will need step by step help to make any updates, particularly if coding is involved. I’m very familiar with WPBakery and how to change things there.
thank you.
Best,
Charissa for Nikos (didn’t see how to change username. he purchased the theme so it defaults to his name, but I will be the one using the forum for support)Good Afternoon,
I still have not received a response on this and we are hoping to take the site live as soon as this and our other issue is ironed out: https://kriesi.at/support/topic/contact-form-2-questions-return-name-and-making-a-form-field-optional/
Thank you. Please respond.
Hi,
Sorry for the late reply, I took a look at your other thread but found it was already resolved, so I assume that this thread can also be closed?Best regards,
MikeThank you very much for your response. We were finally able to resolve it on our own. You may close this thread. Best,
Charissa (for Nikos)Hi,
Glad to hear, thanks for using Enfold.
For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start a new thread and we will gladly try to help you :)Best regards,
Mike
- The topic ‘Testing Contact Form – It doesn't seem to work’ is closed to new replies.