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Viewing 17 posts - 1 through 17 (of 17 total)
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  • June 26, 2020 at 11:12 am #1225767
    Nat

    Hi,
    Your theme is excellent. But I have a problem with the tab section that doesn’t work. I tried everything as far as I could: empty the browser cache, disable plugins. nothing changes. the section doesn’t respond to anything (every action brings me back to the top of the page, the boxes open upwards instead of downwards…) and create bugs in my pages. I’ve read a lot of reviews from people who also had problems with this section but I haven’t found a solution. can you help me?

    June 26, 2020 at 4:06 pm #1225909
    Victoria

    Hey natregher2020,

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    June 26, 2020 at 4:52 pm #1225934
    Nat

    Oh sorry !
    I’m sending you link
    and you can look at page “espace premium” to see the element
    Do you need login too ?

    June 26, 2020 at 5:30 pm #1225949
    Victoria

    Hi natregher2020,

    Thank you. It works fine on my end. Can you please tell us how to reproduce the issue step by step?

    Best regards,
    Victoria

    June 26, 2020 at 5:42 pm #1225953
    Nat

    Thank you for your response. So I’ll tell you step by step what’s going on:
    – when I insert my tab table, I go back to the top of the page. Same thing happens when I want to change something in the tab section, and that’s for every action. It’s very painful to come back to the same place every time for nothing.
    – the contents of the tab section open upwards and not downwards. and each element that I add to the table is grafted in duplicate elsewhere in my page. I don’t know how to explain it better, I’m sorry.

    Thx for all

    Nat

    June 28, 2020 at 5:40 am #1226182
    Rikard

    Hi,

    Thanks for the update. The element seems to work as it should on my end as well, if you want to change the layout to have the tabs on top instead then please check your settings in the Tab Position option in the element options.

    Also please update the theme to the latest version (4.7.5): https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    If none of those things should work for you then please include admin login details in private so that we can have a closer look at the backend of your site.

    Best regards,
    Rikard

    June 28, 2020 at 7:13 pm #1226234
    Nat

    Hi,

    I’ve updated the latest version and the tab section less bugs. but it still display on the bottom and not on the top. I have located the action that creates the bug. When I create my tab contents everything is fine. But as soon as i touch the layout option of the section, the tab bar goes below. I don’t know why ?

    Thanks

    Nat

    June 29, 2020 at 1:55 am #1226261
    Sergio

    Hi.
    I have 2 issues with a tab section as well
    1. I can’t find the option to rename the tab section link. I want to change https://ftc.community/#av-tab-section-1-3 to https://ftc.community/#consultations
    2. I want to open the exact tab section with the link, but instead, it opens the main page. What should I add in the link to open the third tab?

    Home

    According to your documentation, it should be possible. https://kriesi.at/documentation/enfold/tab-sections/#toggle-id-1

    screenshot https://yadi.sk/i/6xowTIKOI0VFMg

    Please help!

    • This reply was modified 4 years, 4 months ago by Sergio. Reason: no answer
    July 1, 2020 at 4:08 am #1227070
    Rikard

    Hi Nat,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 1, 2020 at 4:12 am #1227071
    Rikard

    Hi Sergio_Zolotoy,

    Linking to a specific tab section seems to be working on your installation, for example: https://ftc.community/#av-tab-section-1-8. Please try to explain a bit further how we can reproduce the problem you are having.

    Best regards,
    Rikard

    July 2, 2020 at 12:01 am #1227352
    Sergio

    Hi Rikard.
    It Doesn’t work.
    I can get the link, but if you press the link it will direct you to the main page. And if I want to add the link to the third tab section into the menu or to create the button or link in the blog post – it doesn’t work. Jist redirecting to the main page. You can check the link https://ftc.community/#av-tab-section-1-3

    I found the same request as mine here https://kriesi.at/support/topic/link-to-a-tab-in-a-tab-section/#post-1214140
    Mike disabled some function and added code there.. Do I need to use the same code? What would be the solution for me?

    Also could you please help me to find how to change the link to a tab section/
    if I need to change https://ftc.community/#av-tab-section-1-3 to https://ftc.community/#consultations

    July 2, 2020 at 9:16 am #1227412
    Nat

    Hi, Rikard,

    You will find the tab section in the TEST page. The problem is that there is a bug as soon as I change the layout option of the tab section.

    Thanks for your help

    Nat

    July 3, 2020 at 5:33 am #1227628
    Rikard

    Hi Nat,

    Thanks for that. The options work correctly when setting your site to use English, so it’s likely something wrong with the language file or similar. I’ve reported this problem to our developers, they will hopefully find a fix for this as soon as possible. Please reply to this thread so that it gets added back to our support queue.

    Best regards,
    Rikard

    July 3, 2020 at 5:34 am #1227629
    Rikard

    Hi Sergio_Zolotoy,

    Please open a new thread so that we can help you out in your own thread.

    Best regards,
    Rikard

    July 3, 2020 at 9:08 am #1227709
    Nat

    Thank you very much, Rikard,
    you’ll let me know if there’s any news about the tab section.

    Have a nice day.
    Nat

    July 3, 2020 at 5:53 pm #1227787
    Sergio

    Hi Rikard, Openned.

    Tab section links

    July 7, 2020 at 9:14 am #1228505
    Rikard

    Hi Nat,

    I’m sorry for the late reply. The problem is that there is a translation missing for the French language in the current version of the theme. Please download the files in private, then replace the current ones under /enfold/lang/.

    Regards,
    Rikard

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