-
Posts
-
Hello Mr. Nikko,
I can´t answer message #1395068 because I don´t have an account at themeforrest.net or Kriesi.at
The last agency did everthing for us, I´m only a user.
Hi Gregor,
No worries, however, you won’t be able to avail our support since you don’t have an existing themeforest account that has an active item support for Enfold.
You can check Themeforest’s Item Support Policy for further details: https://themeforest.net/page/item_support_policyIn order to avail our support, you will need to do the following:
1. Create a themeforest account
2. Purchase Enfold one-time (you will have 6 months item support, and unlimited updates on a single site)
3. Get your purchase code and register to our forum.
4. Post your request in our forum using your registered account.
I hope this helps.Best regards,
NikkoHi ,
Yes, we will help you.
Please register here first: https://kriesi.at/support/register/
Once you have successfully registered, post a new topic here: https://kriesi.at/support/forum/enfold/#new-post
Just post the link to this thread so we can continue on the conversation.
Best regards,
NikkoHi,
Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
You will have to register your theme license in order to get updates, please follow the steps in the guide I sent.
Best regards,
RikardHi,
If you don’t have access to the Themeforest account which was used to purchase your license, or if you can’t get it, then you would have to purchase a new license. If you have already bought a new license, then you will have to register it and use the token generated in the theme options.
Best regards,
RikardHi,
Please follow this guide on how to generate a token: https://kriesi.at/documentation/enfold/theme-registration/
You can post login details in the Private Content box.
Best regards,
RikardHi,
Thanks for that. The update to 5.4 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.Best regards,
RikardHi Greg,
If you need help with updating, then please post admin WordPress and FTP login details in private. Also verify that you have backups of your site.
Best regards,
RikardHi,
Thanks for your patience the version of Enfold you had installed, v4.0.2, was not compatible with v6+ of WordPress or some of your plugins causing the crash, I installed Enfold v5.0.1 and disabled your plugins.
You should update your theme to v5.5, I see that you wrote that you have purchased a new license so please register for the support forum and then if you have any further questions please create a new thread and we will gladly try to help you.
First to update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
After you update go to your Theme Forest account and create a new Token so that you can easily update in the future.Best regards,
Mike
- You must be logged in to reply to this topic.