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Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 11, 2020 at 5:01 pm #1172407
    GEMSfoods

    I am unable to edit any pages on the website because it says I am currently editing HTML. I’m not sure what happened, it’s very strange? When I try to edit pages, I get a message that says “It seems you are currently adding some HTML markup or other special characters. Once all HTML tags are closed the preview will be available again. If this message persists please check your input for special characters and try to remove them.”

    Could someone please take a look (see login details under private content). I’m flummoxed and not sure why this is happening to all pages on the site.

    Thanks!

    January 12, 2020 at 6:52 am #1172498
    Rikard

    Hey GEMSfoods,

    Thanks for the login details, they are not working though. Please check and verify.

    Best regards,
    Rikard

    January 14, 2020 at 5:33 pm #1173477
    GEMSfoods

    Hello, sorry about that! Try the attached password instead. Thanks.

    January 15, 2020 at 8:04 am #1173819
    Rikard

    Hi,

    Thanks for that. I see that you are running an old version of the theme, could you try to update to the latest version (4.7.1) to see if that helps please? The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    January 18, 2020 at 6:44 pm #1175889
    GEMSfoods

    Thanks – updating the theme worked!

    January 19, 2020 at 5:17 am #1175966
    Rikard

    Hi,

    Great, I’m glad that you got things working and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    October 26, 2020 at 5:50 pm #1255797
    inuit68
    This reply has been marked as private.
    October 27, 2020 at 9:05 pm #1256227
    inuit68
    This reply has been marked as private.
    October 28, 2020 at 6:15 am #1256272
    Rikard

    Hi Barbara,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site. If you need help with updating then please include FTP login details in your new thread as well. You can likely find FTP details in your hosting account administration, if not then please reach out to your hosting provider to see if you can get the necessary details from them.

    Best regards,
    Rikard

    October 28, 2020 at 9:10 am #1256291
    inuit68
    This reply has been marked as private.
    October 31, 2020 at 5:39 pm #1257261
    Nikko

    Hi Barbara,

    We apologize for the inconvenience, please go this link: https://kriesi.at/support/forum/enfold/#new-post (the form is located at the bottom).

    Best regards,
    Nikko

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