Site always jumps to the middle

Hey Edgar,

Thanks for contacting us!

You are currently using a very old version of the theme. We would firstly recommend you to update Enfold and WordPress to the latest versions.

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Regards,
Yigit

Hey Edgar,

Then please update Enfold via FTP – https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#reinstall-or-update-using-ftp. Since we have made major changes on the theme, after having a backup, we would recommend you to delete the theme and re-install it via FTP.

If you have any other questions or issues, you can register to our support forum – https://kriesi.at/support/register/ and start new threads under Enfold sub forum :)

Regards,
Yigit