Viewing 17 posts - 1 through 17 (of 17 total)
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  • July 16, 2019 at 9:28 pm #1119297
    greenpomodoro

    Hello,

    I am running WordPress 5.2.2, Enfold 4.2.6, and Slider Revolution 6.0.5. Slider revolution no longer displays. When try to edit the page it seems like Avia builder is broken as well. Ive searched and see this is a recent issue. Is there a solution?

    July 17, 2019 at 6:25 am #1119412
    Rikard

    Hey greenpomodoro,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 17, 2019 at 6:29 am #1119413
    Rikard

    Hi again,

    Also please refer to this thread: https://kriesi.at/support/topic/new-revslider-6-breaks-enfold/

    Regards,
    Rikard

    July 20, 2019 at 6:37 pm #1120461
    greenpomodoro

    Hello,

    I reviewed that thread prior to posting. And I I still have the problem. I disabled Slider Revolution (not my preferred solution), and now AVIA is not displaying the layout builder when trying to edit my home page.

    July 21, 2019 at 4:46 am #1120562
    Rikard

    Hi,

    Thanks for the login details and sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    July 21, 2019 at 4:33 pm #1120652
    greenpomodoro

    Hello,

    I have done all that you’ve asked and the problem persists with AVIA. Screen shot of what I see when I try and edit my homepage.

    https://postimg.cc/gxJFft26

    July 21, 2019 at 4:47 pm #1120655
    greenpomodoro

    I see that I am able to manually switch to AVIA. Can you let me know which setting makes AVIA appear by default?

    I have re-activated Revolution Slider, it is on version 6.06 (most current revision).

    I now have EVERYTHING up to current version.

    Revolution Slider DOES NOT display, on main page. Although it is doing something as layout changes (all content changes from white bordered to full screen), when Revolution Slider is enabled.

    Please let me know how to get Revolution Slider and Enfold working together again.

    July 22, 2019 at 8:41 am #1120760
    Rikard

    Hi,

    Sorry for the problem, could you try to install the latest beta version of the theme please? See private.

    Best regards,
    Rikard

    July 22, 2019 at 2:30 pm #1120853
    greenpomodoro

    I copied and pasted the password exactly (multiple times) but my extraction utility says the password is wrong.

    July 22, 2019 at 5:27 pm #1120954
    Victoria

    Hi greenpomodoro,

    Best regards,
    Victoria

    July 24, 2019 at 12:38 am #1121340
    greenpomodoro

    Hello,

    I was able to get the theme update uploaded and activated. There is some improvement, but not much. currently a space is left for the slider, and the pop-up that the slider controls is now operational. But the Slider content does not display.

    website credential remain the same.

    July 25, 2019 at 2:22 pm #1121911
    Ismael

    Hi,

    Thank you for the update.

    Did you add this code?

    <script type="text/javascript" language="javascript"> dtbaker_public_change_request.init("http://ftfmedia.net/hub/ext.php?m=change_request&h=script&i=2&hash="); </script>

    It generates the following error.

    'dtbaker_public_change_request' is not defined

    Please deactivate the plugins temporarily and don’t forget to update them. Also, you can’t use the visual composer because it’s incompatible with the advance layout builder.

    Best regards,
    Ismael

    July 25, 2019 at 2:46 pm #1121916
    greenpomodoro

    Where do I need to add that code? more detail please

    July 26, 2019 at 4:30 am #1122043
    Ismael

    Hi,

    Thank you for the update.

    It’s already added in the site and generates the error. Please deactivate the plugins temporarily. Did you add any modifications in the functions.php file?

    Best regards,
    Ismael

    August 26, 2019 at 11:54 pm #1131133
    JoshMetz
    This reply has been marked as private.
    August 28, 2019 at 3:51 pm #1131633
    Ismael

    Hi,


    @JoshMetz    : We can give you the beta version of the theme, but you have to create your own thread because we have to add the info in the private field. Just add the URL of the new ticket here.

    Best regards,
    Ismael

    August 28, 2019 at 5:48 pm #1131699
    JoshMetz

    Revolution Slider front-end display issue

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