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  • August 31, 2019 at 11:33 pm #1132580
    Els

    After I updated Enfold into the latest version 4.6 the Google reCaptcha is not working anymore on all of my sites.
    The error message is:
    Error on connecting to Google reCAPTCHA – please retry.
    The response parameter is missing.
    The secret parameter is invalid or malformed.
    I have no idea where and how I can fixed this.

    I’ve retryed many times without result.
    Because I have disabled it now, I don’t know if there is any point of sending url. But I will send you one.

    September 1, 2019 at 5:36 pm #1132685
    EricLeslie

    I can confirm, this problem is affecting me as well.

    September 2, 2019 at 8:07 am #1132854
    Rikard

    Hi Els,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 2, 2019 at 8:08 am #1132855
    Rikard

    Hi EricLeslie,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    September 2, 2019 at 10:15 am #1132910
    diggital

    Hi, the same happened to my site.
    I already checked both keys V2 and V3 at Google and they are correct.

    Best regards,
    Dirk

    September 2, 2019 at 12:53 pm #1132955
    NicoleVA

    Hi, I have a different problem with the reCaptcha. After the last update all the contact forms on my website (I have seven) have appeared with the message “This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form”.
    I have then enabled both the V2 and V3 reCaptcha (currently using the v2) and it is actually visibile at the bottom of each form, but I still have the message. How do I cancel that?
    the website is tnvirtualassistant.com
    Let me know if you need login credentials
    Thanks a lot

    Nicole

    • This reply was modified 4 years, 10 months ago by NicoleVA.
    September 2, 2019 at 4:12 pm #1133048
    Els

    In the private section you find the login to one of the sites.
    I would very much like to know what the problem is because on the other 20 Enfold sites there is the same issue.
    Therefor please let me know what you find…..

    Thanks!

    Kind regards,

    Els

    September 2, 2019 at 5:30 pm #1133076
    Karin

    My contact-site doesn’t work and I don’t know, how to fix it:

    After I updated Enfold into the latest version 4.6 the Google reCaptcha is not working anymore on all of my sites.
    The error message is:
    Error on connecting to Google reCAPTCHA – please retry.
    The response parameter is missing.
    The secret parameter is invalid or malformed.

    September 4, 2019 at 4:03 pm #1133904
    ESB

    Same issue here:

    I get the “Error on connecting to Google reCAPTCHA – please retry. The response parameter is missing.
    The secret parameter is invalid or malformed.”

    I’ve logged into google and triple checked the v2 and v3 keys and all is as it should be on that end.

    I’ve had to disable reCAptcha at the moment.

    • This reply was modified 4 years, 10 months ago by ESB.
    September 4, 2019 at 4:20 pm #1133922
    Karin

    I have solved the problem by not using the contact form now.

    September 4, 2019 at 5:21 pm #1133956
    Victoria

    Hi Karin,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 5, 2019 at 10:42 am #1134295
    ESB

    Hi Victoria

    I don’t think Karin did fix it. I think she just stopped using the contact form…

    ReCaptcha doesn’t work in enfold 4.6 and in the time I’ve had it disabled I’ve had dozens of spam emails already!

    If I don’t disable it the contact fork doesn’t work.

    Please consider this not fixed. :-)

    • This reply was modified 4 years, 10 months ago by ESB.
    September 5, 2019 at 11:59 am #1134335
    khunjoe

    Hello,
    I have exactly the same problem on all my sites … Please give us a solution asap!!!

    September 5, 2019 at 10:47 pm #1134632
    Willem-Jan Meijer

    Same problem here, somehow I think it’s somehow related to GDPR compliancy and cookies but don’t know how to fix it yet. I think it’s at Googles side to get ReCaptcha GDPR compliant. Wait and see.

    September 6, 2019 at 7:41 am #1134772
    Rikard

    Hi,

    Sorry for the problems. We released a new version of the theme a few hours ago which should hopefully fix the problems. Could you try updating the theme to the latest version (4.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    September 6, 2019 at 12:47 pm #1134907
    diggital

    Hi Rikard,

    I recently updated to 4.6.1 and the same issue for the contact form occurs, still get the message for both site keys in the back end:

    “Error on connecting to Google reCAPTCHA – please retry.
    The response parameter is missing.
    The secret parameter is invalid or malformed.”

    And in the front end, where the contact form is:

    “This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.”

    Also, when reloading the pages, the cookie consent message bar pops up every time.
    So the only solution is switching back to 4.5.7 I guess?

    Best regards,
    Dirk

    September 6, 2019 at 2:57 pm #1134945
    khunjoe

    Hi Rikard,
    Same here … Still the same issue!

    Kind regards,
    Joe

    September 6, 2019 at 4:13 pm #1134982
    Willem-Jan Meijer

    Wordpress @ 5.2.3
    Enfold @4.6.1

    Versions

    Cookie consent was fixed, fixed it manually by adding two lines at necessary cookies but 4.6.1 has fallback too
    ReCaptcha is still not working:

    ReCaptcha error

    Tried validating tokens for V2 as fallback and V3. I can assure all keys are correct and caches and cookies were cleared, tried with a fresh Firefox installation in a private tab but it’s still giving errors (and spam trough the contact form)

    Some of the 4.6 issues are fixed, this one definitely isn’t.

    September 7, 2019 at 6:54 am #1135229
    igorvavrik

    Same problem here! Theme Updates
    No Updates available. You are running the latest version! (4.6.1)

    None of the contact forms are working

    September 7, 2019 at 8:25 am #1135269
    pepemotril

    Same problem here! Theme Updates
    No Updates available. You are running the latest version! (4.6.1)

    None of the contact forms are working

    HELP!!!!

    September 7, 2019 at 5:51 pm #1135437
    igorvavrik

    same thing here..

    September 7, 2019 at 7:07 pm #1135469
    Mike

    same here. more than 40 websites affected. fix it asap

    September 9, 2019 at 4:51 pm #1136122
    Günter

    Hi,


    @Els

    I logged into your site – and verification of reCaptcha worked. Just clicked the check button.

    Also trying invalid keys returned correctly that they are invalid and I could revalidate with correct keys.

    Best regards,
    Günter

    September 9, 2019 at 4:59 pm #1136128
    ESB

    (screenshot didn’t work)

    Still no joy with 4.6.1

    Same error as above (response parameter missing etc,)

    • This reply was modified 4 years, 10 months ago by ESB.
    September 9, 2019 at 11:17 pm #1136246
    fredengl

    same here (all is up to date)

    September 10, 2019 at 6:23 am #1136370
    GraphicWebDesign

    I have same problem and it affects my business. Please fix ASAP. Thank you

    September 10, 2019 at 12:51 pm #1136520
    middevon

    Same issue here (running the latest version of Enfold)

    Error message-
    Error on connecting to Google reCAPTCHA – please retry.
    The response parameter is missing.
    The secret parameter is invalid or malformed.

    September 10, 2019 at 1:21 pm #1136526
    Günter

    Hi,

    I could have a look into the backend of one site – see https://kriesi.at/support/topic/recaptcha-error-after-the-update/#post-1136122

    And I could verify the keys there without problem on 2 browsers. I asked other moderators to check also.

    Could you please give us access to your backend so we can check on your site?
    Open a new thread and add the credentials in private content.

    Also check that your browser does not block cookies from google.

    Best regards,
    Günter

    September 10, 2019 at 1:44 pm #1136532
    middevon

    I’ve just managed to resolve this issue by clearing all “google.com” cookies in Chrome.
    If you don’t want to clear cookies for every site just follow this guide in order to delete cookies for specific sites:
    https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

    This was the error message I was receiving previously when trying to check API keys:

    Error on connecting to Google reCAPTCHA – please retry.
    The response parameter is missing.
    The secret parameter is invalid or malformed.

    • This reply was modified 4 years, 10 months ago by middevon.
    September 10, 2019 at 2:38 pm #1136555
    Günter

    Hi,


    @middevon

    Thanks for sharing this info.

    Best regards,
    Günter

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