Viewing 8 posts - 1 through 8 (of 8 total)
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  • November 24, 2021 at 10:04 am #1330269
    Sebastian Tenschert
    Guest

    Sehr geehrte Damen und Herren,

    aktuell ist es nicht mehr möglich, bei der Nutzung des Themes Enfold, die Bearbeitung einer Seite zu speichern. Man kann zwar den Button “Aktualisieren” anklicken und es erscheint auch eine Popup-Benachrichtigung, dass die aktuelle Veränderung gespeichert wurde, aber real erfolgt keine Speicherung und der Button “Aktualisieren” lässt sich kein weiteres Mal anklicken (ist dann grau hinterlegt).

    Können Sie uns da weiterhelfen?
    Für kurzfristige Rückfragen stehe ich Ihnen auch gerne unter der Rufnummer +491743232921 (Deutschland) zur Verfügung!

    Viele Grüße und herzlichen Dank

    Sebastian Tenschert

    Underground Lasergame Berlin

    Stresemannstraße 92

    10963 Berlin

    phone: +49 30 21234088

    fax: +49 3212-2278475

    e-mail: (Email address hidden if logged out)

    web: http://www.underground-lasergame.de

    November 24, 2021 at 2:29 pm #1330310
    Rikard

    Hi Sebastian,

    Could you try updating the theme to the latest version (4.8.7.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    November 24, 2021 at 3:03 pm #1330322
    Sebastian Tenschert
    Guest
    This reply has been marked as private.
    November 25, 2021 at 4:46 am #1330381
    Rikard

    Hi,

    Thanks for the update and login details. Please try to install and configure this plugin, to see if that helps: https://envato.com/market-plugin/

    Best regards,
    Rikard

    November 25, 2021 at 7:49 am #1330411
    Sebastian Tenschert
    Guest
    This reply has been marked as private.
    November 25, 2021 at 12:27 pm #1330436
    Rikard

    Hi,

    Thanks for the update. You need to configure the plugin as well, otherwise you can’t see or update your purchases. Also please check the help tab in the plugin, you might need to change some server configurations which are listed under the Health Check header.

    If you want to update the theme manually instead, then please refer to this: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

    Best regards,
    Rikard

    November 25, 2021 at 1:37 pm #1330456
    Sebastian Tenschert
    Guest
    This reply has been marked as private.
    November 25, 2021 at 3:00 pm #1330485
    Rikard

    Hi,

    Thanks for the update. I tried updating your front page, and I see the same problem on my end. I’m seeing a 500 internal server error when saving, please see private. Could you share server error logs with us please? Also please try reaching out to your hosting provider, as they should be in a better place to help you out with this problem.

    Best regards,
    Rikard

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