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AuthorPosts
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May 28, 2019 at 8:05 pm #1104959
Sir, Madam,
I am facing the following problem: Polylang (WP plugin) is overwriting the 1) theme css and 2) custom css. I need some support for this to find a solution and solve this problem. Our team will be waiting on your response
Thank you in advance,
Fillance Team
May 31, 2019 at 1:49 am #1105538No response from the team after 3 days.. we are still waiting
May 31, 2019 at 1:41 pm #1105675Hi,
Sorry for the late reply!
That should not be the case. Are you using a child theme? If not, could you please switch to child theme – https://kriesi.at/documentation/enfold/child-theme/ and check if that helps?
Cheers!
YigitJune 2, 2019 at 7:15 pm #1106425Hi Yigit, The child theme did not fix it.
June 3, 2019 at 4:06 am #1106550Hi,
Where can we see and reproduce the problem? If this is a problem with a plugin overwriting theme files, wouldn’t it be better if you reached out to the plugin developers?
Best regards,
RikardJune 4, 2019 at 11:18 pm #1107299I suggest that you log into my WordPress and have a look at the Polylang plugin. We are only facing this problem woith your theme so far, therefore it makes more sense that you have a look at it instead of the plugin developers.
June 5, 2019 at 7:17 am #1107378Hi,
Thanks for that, though the details are not working:
ERROR: Incorrect Username or Password
Best regards,
RikardJune 5, 2019 at 1:51 pm #1107564This reply has been marked as private.June 6, 2019 at 3:58 am #1107778Hi,
Thanks for that, those details are working. First off, could you try updating the theme to the latest version (4.5.7) to see if that changes anything please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardJune 6, 2019 at 3:31 pm #1107966Hi Rikard,
Unfortunately it did not change anything. I can provide you with some screenshots of what I am facing but through here it is not possible to send it. The screenshots show that there are 3 different css outputs.
Best,
Fillance- This reply was modified 5 years, 7 months ago by fillance1.
June 8, 2019 at 3:57 pm #1108447Hi Rikard can you please reply on the above asap? Our developer is getting delayed 2 days again and our deadline for launching is nearby. We could use all support and priority from your side.
June 9, 2019 at 8:27 pm #1108682Hi Fillance,
Could you please attach some screenshots of the issue? What do you need to be adjusted and how?
Best regards,
VictoriaJune 10, 2019 at 7:04 pm #1108865Hi Victoria, have a look at these screenshots. We are facing the following problem: Polylang (WP plugin) is overwriting the 1) theme css and 2) custom css. We need your support asap to fix this overwriting. Also read the previous messages of this topic
to understand what we are trying to say for more almost 1.5 weeks…June 11, 2019 at 8:19 pm #1109267We are still waiting..
June 13, 2019 at 4:08 am #1109648Hi,
We would like to apologize for the delay.
We tried to access the dashboard but the login account above is invalid. Please check it carefully. And we can’t really tell what’s the issue by looking at the screenshots. Could you explain it a bit?
Best regards,
IsmaelJune 14, 2019 at 11:42 am #1110281We are seriously shocked about this support of Kriesi. How can you not enter access the dashboard if the previous replier (Rikard) says it works? Look at reply “June 6, 2019 at 3:58 am #1107778”. We strongly condemn your client support. One moment you ask for access, I provide. Other moment you ask for screenshot, I provide. Then you tell me you can’t help by looking at screenshots? Then why do you ask all these unnecessary things if I gave you access? Truly Unbelievable. Shame on your services and client support. We are literally 3 weeks ongoing with this tiny foolish subject and you do not take us serious while we paid extra for support.
June 17, 2019 at 9:23 am #1110956We want to file an official complain if your team is not helping is today to solve this problem.
June 22, 2019 at 7:12 pm #1112603Hi,
Sorry for the late reply, I was able to login and check your site and view your screenshots and read the past posts.
In your first post you wrote that the “custom.css” was being overwritten, but when I check the file I don’t see any css rules added, I also don’t see any rules added to WordPress > Customize > Additional CSS and only two rules in your Quick CSS for both languages.
Typically with css issues like this, when custom css is added to theme files such as “custom.css” or “style.css” the performance css merged file needs to be updated by saving the theme settings again, but since you don’t have any added css in those files, this may not be the issue.
I would recommend disabling your cache plugin and the performance merging with the “Delete old CSS and JS files” checked.
I would try this for you but I’m not clear what css is being overwritten, your screenshots seem to show the menu sidebar breaking out of it’s container:
but I couldn’t see this error on your site.
second, it seems your RTL language the menu sidebar is also out of the container,
to correct the menu sidebar, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:.html_header_left #top.rtl #main { margin-left: 0px !important; margin-right: 200px !important; }
Best regards,
MikeJune 23, 2019 at 8:56 pm #1112748Mike,
We went a step further by fixing the overwriting. During the follow-up proces we found another glitch. Our website is bi-langual. We use a plug-in so visitors can change the language of the website. Have a look at the pictures in the links I sent you. If you notice, the arabic flag is on the bottom but the english flag is on the side. The problem is solved if only we use flags. And it does not show on mobile menu. We want it to 1) show the language options in text ‘English / Arabic’ (no flags) and 2) be visible on mobile version.Best,
FillancePS. please do not let us wait again for 8 days..
June 26, 2019 at 6:02 am #1113476June 27, 2019 at 1:15 am #1113738Hi Mike,
We tried it out but this did not solve the problem.
June 28, 2019 at 4:00 am #1114148June 28, 2019 at 10:31 am #1114189Yes thats the deskop version, not the mobile. We want it to be seen the same on desktop and mobile.
June 30, 2019 at 9:10 pm #1114705July 4, 2019 at 1:57 am #1115609Hi Mike,
Somehow it also worked for our developer, great news. However, when continuing we face another bug. Have a look at the picture I sent as private content.
1) The screen options are for 20 items, but only shows 6.
2) Also the pages cannot be searched from appearances>menu to edit the pages.3) Have a look at our website (link sent as private content) through mobile version. On top you find our logo in the corner left and the menu button in the middle. We want the menu button to be on the left and our logo in the middle. It seems as if this is not possible. Your assistance is kindly requested.
Best,
Fillance TeamJuly 5, 2019 at 9:50 pm #1116081Hi,
The reason only 6 showed was because you were looking from within the language AR, when you look from “Show all languages” you will see all of the items
I tested searching for pages in your menu and it seemed to work fine to find a page to add to the menu:
Here I searched for “home” and it was found.
What happens to you when you search?To move your menu, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:
@media only screen and (max-width: 767px) { .responsive #top #wrap_all .main_menu { right: auto !important; float: left !important; } .responsive #top .logo { width: auto !important; float: right !important; } }
Please see the screenshot in Private Content area. After applying the css, Please clear your browser cache and check.
Best regards,
MikeJuly 8, 2019 at 1:34 am #1116524Hi,
Setting up the menu as we wanted went well. However, the code you sent me for searching the pages did not work. We tried out different variables actually. KindlyJuly 11, 2019 at 2:36 am #1117636Hi,
the code you sent me for searching the pages did not work.
Which code are you referring to? I think @Mike just told you that the page search is functioning properly on his end. He didn’t send any code for that.
Best regards,
Ismael33July 13, 2019 at 4:53 pm #1118357Yes, he did not send a code for that. He sent a code for the menu being stuck to the logo on mobile. Can we expect some common sense? If I am talking about the code, can you follow up what he gave the code for and why is it not working? Can you also explain the delay in correspondence, that is also futile? Most importantly, do we keep on talking or get to fixing the problem? It seems I have to hire someone just to talk to you guys. Shameful.
July 14, 2019 at 3:26 pm #1118496 -
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