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  • #1104959

    Sir, Madam,

    I am facing the following problem: Polylang (WP plugin) is overwriting the 1) theme css and 2) custom css. I need some support for this to find a solution and solve this problem. Our team will be waiting on your response

    Thank you in advance,

    Fillance Team

    #1105538

    No response from the team after 3 days.. we are still waiting

    #1105675

    Hi,

    Sorry for the late reply!

    That should not be the case. Are you using a child theme? If not, could you please switch to child theme – https://kriesi.at/documentation/enfold/child-theme/ and check if that helps?

    Cheers!
    Yigit

    #1106425

    Hi Yigit, The child theme did not fix it.

    #1106550

    Hi,

    Where can we see and reproduce the problem? If this is a problem with a plugin overwriting theme files, wouldn’t it be better if you reached out to the plugin developers?

    Best regards,
    Rikard

    #1107299

    I suggest that you log into my WordPress and have a look at the Polylang plugin. We are only facing this problem woith your theme so far, therefore it makes more sense that you have a look at it instead of the plugin developers.

    #1107378

    Hi,

    Thanks for that, though the details are not working:

    ERROR: Incorrect Username or Password

    Best regards,
    Rikard

    #1107564
    This reply has been marked as private.
    #1107778

    Hi,

    Thanks for that, those details are working. First off, could you try updating the theme to the latest version (4.5.7) to see if that changes anything please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    #1107966

    Hi Rikard,

    Unfortunately it did not change anything. I can provide you with some screenshots of what I am facing but through here it is not possible to send it. The screenshots show that there are 3 different css outputs.

    Best,
    Fillance

    • This reply was modified 5 years, 7 months ago by fillance1.
    #1108447

    Hi Rikard can you please reply on the above asap? Our developer is getting delayed 2 days again and our deadline for launching is nearby. We could use all support and priority from your side.

    #1108682

    Hi Fillance,

    Could you please attach some screenshots of the issue? What do you need to be adjusted and how?

    Best regards,
    Victoria

    #1108865

    Hi Victoria, have a look at these screenshots. We are facing the following problem: Polylang (WP plugin) is overwriting the 1) theme css and 2) custom css. We need your support asap to fix this overwriting. Also read the previous messages of this topic
    to understand what we are trying to say for more almost 1.5 weeks…

    Screenshot 1

    Screenshot 2

    Screenshot 3

    #1109267

    We are still waiting..

    #1109648

    Hi,

    We would like to apologize for the delay.

    We tried to access the dashboard but the login account above is invalid. Please check it carefully. And we can’t really tell what’s the issue by looking at the screenshots. Could you explain it a bit?

    Best regards,
    Ismael

    #1110281

    We are seriously shocked about this support of Kriesi. How can you not enter access the dashboard if the previous replier (Rikard) says it works? Look at reply “June 6, 2019 at 3:58 am #1107778”. We strongly condemn your client support. One moment you ask for access, I provide. Other moment you ask for screenshot, I provide. Then you tell me you can’t help by looking at screenshots? Then why do you ask all these unnecessary things if I gave you access? Truly Unbelievable. Shame on your services and client support. We are literally 3 weeks ongoing with this tiny foolish subject and you do not take us serious while we paid extra for support.

    #1110956

    We want to file an official complain if your team is not helping is today to solve this problem.

    #1112603

    Hi,
    Sorry for the late reply, I was able to login and check your site and view your screenshots and read the past posts.
    In your first post you wrote that the “custom.css” was being overwritten, but when I check the file I don’t see any css rules added, I also don’t see any rules added to WordPress > Customize > Additional CSS and only two rules in your Quick CSS for both languages.
    Typically with css issues like this, when custom css is added to theme files such as “custom.css” or “style.css” the performance css merged file needs to be updated by saving the theme settings again, but since you don’t have any added css in those files, this may not be the issue.
    I would recommend disabling your cache plugin and the performance merging with the “Delete old CSS and JS files” checked.
    2019-06-22-123924

    I would try this for you but I’m not clear what css is being overwritten, your screenshots seem to show the menu sidebar breaking out of it’s container:
    2019-06-22-124348
    but I couldn’t see this error on your site.
    second, it seems your RTL language the menu sidebar is also out of the container,
    to correct the menu sidebar, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    .html_header_left #top.rtl #main {
        margin-left: 0px !important; 
        margin-right: 200px !important; 
    }

    Best regards,
    Mike

    #1112748

    Mike,
    We went a step further by fixing the overwriting. During the follow-up proces we found another glitch. Our website is bi-langual. We use a plug-in so visitors can change the language of the website. Have a look at the pictures in the links I sent you. If you notice, the arabic flag is on the bottom but the english flag is on the side. The problem is solved if only we use flags. And it does not show on mobile menu. We want it to 1) show the language options in text ‘English / Arabic’ (no flags) and 2) be visible on mobile version.

    Best,
    Fillance

    PS. please do not let us wait again for 8 days..

    #1113476

    Hi,
    Thank you for your patience, I have found that in the menu options you can show the language text instead of the flags:
    2019-06-25-235418
    This also displays in the mobile menu, so it seems to solve two issues at the same time.
    Please check :)

    Best regards,
    Mike

    #1113738

    Hi Mike,

    We tried it out but this did not solve the problem.

    #1114148

    Hi,
    When I check your site I see the text instead of the flags
    2019-06-27-215755
    Perhaps try clearing your browser cache.

    Best regards,
    Mike

    #1114189

    Yes thats the deskop version, not the mobile. We want it to be seen the same on desktop and mobile.

    #1114705

    Hi,
    Odd when I look at your site the mobile seems the same:
    2019-06-30-150741

    Best regards,
    Mike

    #1115609

    Hi Mike,

    Somehow it also worked for our developer, great news. However, when continuing we face another bug. Have a look at the picture I sent as private content.
    1) The screen options are for 20 items, but only shows 6.
    2) Also the pages cannot be searched from appearances>menu to edit the pages.

    3) Have a look at our website (link sent as private content) through mobile version. On top you find our logo in the corner left and the menu button in the middle. We want the menu button to be on the left and our logo in the middle. It seems as if this is not possible. Your assistance is kindly requested.

    Best,
    Fillance Team

    #1116081

    Hi,
    The reason only 6 showed was because you were looking from within the language AR, when you look from “Show all languages” you will see all of the items
    2019-07-05-152815
    I tested searching for pages in your menu and it seemed to work fine to find a page to add to the menu:
    2019-07-05-153155
    Here I searched for “home” and it was found.
    What happens to you when you search?

    To move your menu, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    @media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .main_menu {
        right: auto !important; 
        float: left !important; 
    }
    .responsive #top .logo {
        width: auto !important; 
        float: right !important; 
    }
    }
    

    Please see the screenshot in Private Content area. After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    #1116524

    Hi,
    Setting up the menu as we wanted went well. However, the code you sent me for searching the pages did not work. We tried out different variables actually. Kindly

    #1117636

    Hi,

    the code you sent me for searching the pages did not work.

    Which code are you referring to? I think @Mike just told you that the page search is functioning properly on his end. He didn’t send any code for that.

    Best regards,
    Ismael33

    #1118357

    Yes, he did not send a code for that. He sent a code for the menu being stuck to the logo on mobile. Can we expect some common sense? If I am talking about the code, can you follow up what he gave the code for and why is it not working? Can you also explain the delay in correspondence, that is also futile? Most importantly, do we keep on talking or get to fixing the problem? It seems I have to hire someone just to talk to you guys. Shameful.

    #1118496

    Hi,
    Sorry for the late reply, I took another look at your site at mobile, but it looks just like the screenshot in the Private Content area, perhaps you need to clear your browser cache.

    Best regards,
    Mike

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