Please advise

Hi there, I’m desperately looking for assistance, and this seems to be THE ONLY way I can reach someone, so please forward to the necessary space.

I’m trying to contact you on behalf of a client who used a different developer to design the site [so I don’t have login info – and your site says that the code already exists and I have to login, you site also says that I need to login to ask a question, and your facebook has no way of reaching out + messaging… got to say – I’m not very impressed with the customer service so far]…

I can’t login with the purchase code: 4519990 [which I found by digging through the CSS style sheets – so I hope I found the right code].

The problem:
We are trying to set up a variable product – and it’s not showing the variable product images once the product is selected. Apparently this is potentially due to coding that is clashing with the theme – hence reaching out to you.

But sheesh. it’s been a challenge to try and reach someone who can help!