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  • February 19, 2020 at 6:51 pm #1186145
    alexEnvatoAgeless

    Hi, I’m having the same issue as was described in this older post. I edited the line of code as indicated in the thread, but the thumbnail images still showed up as gray. What’s interesting is that when I make my browser window narrower, the full color thumbnail images appear.

    I’ve tested this in both Firefox and Safari, and they both exhibit the same issue, and the same response to making the browser window narrower.

    Any ideas (other than what was recommended in the older post mentioned above) as to why this is happening?

    Thanks

    February 20, 2020 at 6:40 pm #1186459
    Victoria

    Hey alexEnvatoAgeless,

    You have the header.php file, is it from the Enfold 4.2 or an earlier version? If it’s from an earlier version you need to have updated with the copy from the parent theme and then make your edits on top of it.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    February 20, 2020 at 7:41 pm #1186503
    alexEnvatoAgeless

    Hi Victoria,

    To answer your question my parent theme is currently version 4.2. When I go to Admin > Appearance > Themes there’s no link to indicate that the Enfold parent theme needs to be updated. When I go to Themeforest it looks like the latest version of Enfold is 4.7.

    Can you tell me the steps that I need to take to update my theme from 4.2 to 4.7?

    Thanks,
    Alex

    February 20, 2020 at 8:06 pm #1186523
    alexEnvatoAgeless

    Hi again Victoria,

    I went through the following steps:

    1.) went to Admin > Enfold Child > Theme Update. This brings me to a page that requires that I enter My Themeforest Username, and my Themeforest API key.

    2.) went to Themeforest, and clicked on “generate API key” button

    3.) went back to Admin > Enfold Child > Theme Update page, and finished entering the information, and then clicked on “Save all changes button”

    After this I cleared my cache, and loaded the gallery page, but am still getting the grey thumbnail images.

    Let me know what further steps I need to take.

    Thanks,
    Alex

    February 21, 2020 at 10:41 pm #1186875
    alexEnvatoAgeless

    Just in case, I checked the shortcodes.js file that was mentioned in the older post (at https://kriesi.at/support/topic/photo-galleries-not-loading-thumbnails-are-greyed-out-enfold/), and confirmed that I had made the recommended setting change from 110 to 10.

    I also checked another WordPress site’s gallery page — one that has a slower page load speed than my gallery page — and their gallery images display well.

    Can you tell me why the Enfold theme’s galleries are not working?

    February 22, 2020 at 10:50 am #1186927
    Rikard

    Hi Alex,

    Thank for the updates and sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    February 23, 2020 at 3:34 pm #1187112
    alexEnvatoAgeless

    Hi Rikard,

    Thanks for the advice. For now I was able to find a workaround. I opened up the Edit Gallery window, and selected the “Activate animation on page load” option.

    Thanks again,
    Alex

    February 24, 2020 at 5:45 am #1187196
    Rikard

    Hi Alex,

    Thanks for the update, so everything is working as it should now then? Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    February 24, 2020 at 1:41 pm #1187329
    alexEnvatoAgeless

    Yes Rikard. You can mark this thread as resolved. Thanks.

    February 24, 2020 at 5:42 pm #1187429
    Nikko

    Hi alexEnvatoAgeless,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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