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  • August 29, 2022 at 9:31 pm #1363111
    cristinagrafik

    Buonasera,ho-notato-che-nella-versione-mobile-i-pulsanti-SCOPRI-DI-PIU’-e-il-pulsante-PRODOTTI-IN-SUPER-SCONTO-non-vengono-visualizzati-nella-versione-mobile-cellulare.

    Ovviamente,ho-modificato-la-scala-dei-caretteri-nel-Fullscreen-slider-ma-nulla-il-problema-persiste.

    Potete-verificare-nel-dettaglio?

    o-è-necessario-inserire-regola-css?

    allego-parametri-accesso-in-pvt.

    Grazie

    August 30, 2022 at 4:20 pm #1363233
    Rikard

    Hey cristinagrafik,

    Thanks for the login details. I’m not sure I fully understand the problem you are having, could you post screenshots highlighting it please?

    Best regards,
    Rikard

    August 30, 2022 at 4:38 pm #1363243
    cristinagrafik

    Di-seguito-in-pvt-ho-allegato-screenshots.

    cordialmente

    August 31, 2022 at 10:32 am #1363324
    Ismael

    Hi,

    Thank you for the update.

    The slider buttons are visible when we checked the site on a mobile device emulation. Where did you take the screenshot, which device?

    Screenshot: https://1drv.ms/u/s!AjjTfXSRbKTvxAZZ0ss4nJB37vec?e=X6jw0g

    Best regards,
    Ismael

    August 31, 2022 at 1:01 pm #1363355
    cristinagrafik

    Buongiorno, IPhone X.

    Confermo nel presente dispositivo continuo e non vedere i pulsanti.

    Da cosa puoi dipendere?
    Aggiungo che ho cancellato cache dal dispositivo.

    Cordialmente .

    September 1, 2022 at 7:10 am #1363434
    Ismael

    Hi,

    Thank you for the info.

    We checked the site again using an iPhone 12 Pro Max simulator and there, we were able to reproduce the issue. For some reason, the html of the slider buttons are not present in the caption container. Do you remember adding any scripts which might be removing the slider buttons on mobile devices?

    Best regards,
    Ismael

    September 1, 2022 at 9:44 am #1363452
    cristinagrafik

    No, non ho inserito nessun script per la rimozione dei pulsanti nei mobili.

    September 3, 2022 at 11:41 am #1363735
    Rikard

    Hi,

    Sorry for the late reply. First of all, could you try updating the theme to the latest version (5.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try to temporarily deactivate all plugins, to see if that makes any difference.

    Best regards,
    Rikard

    September 4, 2022 at 9:35 pm #1363837
    cristinagrafik

    aggiornata-versione-5.1.2-il-problema-persiste.

    I-pulsanti-nella-versione-mobile-non-sono-visibili.

    September 6, 2022 at 12:02 pm #1364035
    Yigit

    Hey,

    Sorry for the inconvenience!

    We have reported the issue to our devs. We will update you here once we have a fix :)

    Regards,
    Yigit

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