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Viewing 15 posts - 31 through 45 (of 45 total)
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  • #862340

    Hi,

    Still got a blank page with the “403 Forbidden”. ( see private field )

    Best regards,
    Ismael

    #862436
    This reply has been marked as private.
    #863189

    Hi,

    This is all I get.

    // https://imgur.com/a/f37tj

    Best regards,
    Ismael

    #863295
    This reply has been marked as private.
    #864616

    Hi,

    I still can’t get in. I’ll ask the rest of the support team to try it.

    Best regards,
    Ismael

    #864623

    Hey!

    I checked the credentials. WP admin page is not accessible and the link re-directs to (mentioned in private) with a “403 Forbidden” message.

    Please post us working login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

     If you like to install a custom font using CSS please check this post https://kriesi.at/support/topic/own-custom-font/#post-733898

    Oh! and please dont’ forget to turn off any caching plugins and clear the browser cache to view the changes :)

    Best regards,
    Vinay

    • This reply was modified 6 years, 6 months ago by Vinay.
    #865447
    This reply has been marked as private.
    #867483

    Hi,

    Did you try the CSS method suggested in the previous post?

    You need to generate a webfont kit and upload the fonts to your server.

    Use the CSS code provided and it should work just fine.

    Once you upload the fonts if you have any issue with the CSS we can help you with it.

    Let us know.

    Best regards,
    Vinay

    #867508

    Yes I did. But couldn’t activate properly the child theme no matter what.
    Any chance some more Google fonts would be available by default?

    #867577

    Hi mooshonov,

    Did you get errors or what happened when you try to activate the child theme?

    Best regards,
    Victoria

    #867593
    This reply has been marked as private.
    #867853

    Hi,

    If you are not using a child theme please add the CSS in Enfold > General Styling > Quick CSS

    When you activate the child theme the theme options by default the theme options will be empty. Please go to Theme Options > Import/Export tab and select “Import Settings from your Parent Theme”.

    Best regards,
    Vinay

    #868169
    This reply has been marked as private.
    #868171

    SUCCESS!
    there might was a glitch in cookies and refresh.
    I’ll go ahead and test the new child theme implementation and get back to you.
    THANK YOU!

    #868570

    Hi,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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